Service Engineer

Hutchison Technologies Ltd.; Dundee; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Permanent role

Professional development

Friendly working environment

Pension and benefits

Travel expenses covered

Job summary

Hutchison Technologies Ltd in South Scotland is seeking a Service Engineer to provide on-site technical support, service, and repairs for our advanced engineering systems. You will work across installation, maintenance, troubleshooting, and customer guidance to ensure peak performance and customer satisfaction.

The role emphasizes on-site presence, adherence to safety standards, and collaboration with project teams to drive service improvements within a dynamic technology environment.

Qualifications

• Experience in service engineer roles or similar on-site technical roles.
• Ability to diagnose faults and implement effective solutions with minimal downtime.
• Understanding of health and safety practices in field service environments.

Responsibilities

• Carry out installation, maintenance, and repair of equipment at client sites within the designated region.
• Diagnose faults and implement solutions to minimise downtime.
• Perform routine inspections and preventative maintenance to ensure safety and quality standards.
• Provide clear customer communication and technical advice and support.
• Maintain accurate service records and parts inventory.
• Collaborate with engineering/project teams to support improvements.
• Adhere to health and safety regulations at all times.

Skills

Service engineering

On-site support

Technical troubleshooting

Electrical safety

Tools

AV equipment

Networking basics

Job description

Service Engineer

Location: South Scotland

Contract: Full-time, Permanent

Department: Service Engineers

Reports to: National Service Operations Manager

Are you a remarkable person looking to join an innovative technology company that is really going somewhere? Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate about building great relationships, and who enjoy collaborating in an environment that challenges the status quo.

About us

Hutchison Technologies develop facility technology solutionsbacked-upwith a wealth of relevant industry knowledge, detailed creativeexpertiseand solid technical design capabilities and are currently positioned and marketed as the leading provider of AV and Lighting Solutions to the Health and Leisure Industry. Over the past20-yearswe’vebuilt an impressive customer portfolio and reputation as the market leader within our sector.

The Opportunity

The Service Engineer position is pivotal to our operations, providing technical expertise and on-site support to our valued clients. You will play a key role in maintaining, servicing, and repairing advanced engineering systems, ensuring optimum performance and customer satisfaction. This is a fantastic opportunity to develop your career in a supportive environment where your skills and initiative are highly valued.

Key Responsibilities

• Carry out installation, maintenance, and repair of equipment and machinery at client sites within the designated region.
• Diagnose technical faults efficiently and implement effective solutions to minimise downtime.
• Conduct routine inspections and preventative maintenance to ensure compliance with safety and quality standards.
• Provide excellent customer service by communicating clearly with clients and offering technical advice and support.
• Maintain accurate records of service activities, including reports and parts inventory.
• Collaborate closely with the engineering and project teams to support continuous improvement initiatives.
• Adhere strictly to health and safety regulations at all times.

Nice to have – tell us if you have experience in any of the below

• Demonstrable and significant experience working in a comparable Service Engineer role
• Strong demonstrable experience gained in an AV engineering type role such as wireless mic systems, basic mixers, zoned mixers, DSPs, amplifiers, public address systems, rack wiring, speakers (LowZ and 100v), TVs, HDMI solutions, projectors, interconnections, wiring, connector cable pin-outs
• Knowledge and understanding working in service and technology fields such as, RF/TV/Sat systems, effect lighting, access control, data networks, and automation
• Demonstrable appetite for continuous technical development to attain the breadth of skills of the Hutchi Service Engineer
• A technical mind-set to logically assess an issue to pinpoint the fault
• Previous experience of using problem solving skills to find faults and provide high quality solutions
• Self-motivated with a commitment to the issue at hand
• Able to read and understand AV system schematics and drawings
• Able to terminate cables to industry standard
• Understand PC based IP networks
• ECS – Electrotechnical Certification Scheme or equivalent
• Soldering proficiency, working with audio connectors and cables
• Able to work under pressure to tight timescales
• Flexible approach to working hours
• Presentable in appearance when on site
• Professional demeanour
• Full UK Driving Licence
• Strong technical learning ability.
• Be highly mobile & flexible as a remote engineering covering a wider geographical region
• Be a natural problem solver able to draw on your own knowledge and skill, whilst knowing your own limits and willing to call on support as necessary to deliver the best fit outcomes for our customers
• Happy and willing to work alone for long periods
• Familiar with working in customer environments during their normal operational working, adapting your practices to ensure of the presence of members of the public are taken into consideration and respected

What we offer in return

• Permanent, full-time employment with a reputable company.
• Opportunities for professional development and training.
• Supportive and friendly working environment.
• Company pension scheme and other statutory benefits.
• Travel expenses covered for work-related journeys.

Hutchison Technologies Ltd is an equal opportunity employer that promotes diversity and is committed to creating an inclusive environment for all employees, including making reasonable adjustments throughout the recruitment process for candidates who require them.