Service Engineer

Tricel; Dudley; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading UK company is seeking a Service Engineer to deliver top-tier maintenance services for specialized client equipment. The role involves hands-on repair and maintenance, technical support, and providing training to client staff. The ideal candidate will have a solid engineering background and excellent communication skills, ensuring optimal client service and satisfaction.

Qualifications

• Experience with spray machines and hydraulic pumps is essential.
• Full UK driving licence required.
• Ability to provide hands-on product training.

Responsibilities

• Carry out on-site maintenance of client's specialist equipment.
• Provide technical support and solutions for efficient maintenance.
• Conduct onsite product demonstrations.

Skills

Diagnostic skills

Communication skills

IT literacy

Education

Experience in engineering or related field

Job description

Brief Description

The Service Engineer will be responsible for servicing and maintaining the client's current equipment while advising solutions to optimize their production techniques.

To provide service excellence to our customers, presenting the Company in the best possible way.

Responsibilities

1. Carry out on-site maintenance of client's specialist equipment, including electrical and hydraulic-powered equipment, ensuring minimal downtime through on-site repair and maintenance.
2. Attend site to install, service, and restore facilities in breakdown situations.
3. Provide technical support and solutions to ensure efficient and reliable maintenance of clients' equipment, processes, and applications.
4. Provide training to customer staff.
5. Provide accurate and detailed job reports within the specified time.
6. Conduct onsite product demonstrations.
7. Perform any other duties as assigned by the Senior Management team.

Candidate Profile

1. Good understanding of reactive repair and maintenance in a field-based capacity.
2. Experience with spray machines, hydraulic pumps, mechanical engineering, electrical controls, petrol/diesel mechanics, or general engineering.
3. Good knowledge of composites manufacturing equipment and hazardous material handling.
4. Experience in hands-on product training.
5. Excellent diagnostic skills.
6. Clear and concise written and spoken communication skills.
7. Ability to present written information in a structured and balanced way appropriate to the reader's needs.
8. Good telephone manner.
9. Ability to communicate effectively at all levels, dealing with clients from engineers to Directors.
10. IT literate (training provided for our service software application).
11. Full UK driving licence.

About Tricel Group

Magnum Venus Industries Europe Ltd is part of Tricel, a family-run business founded in 1973 by Anne Stack and Con Stack. The company began by producing products from glass-reinforced plastics (GRP). It expanded its exports and established manufacturing facilities throughout the UK and Europe through a comprehensive growth strategy in the 1990s and 2000s. The Stack family leads Tricel, which provides market-leading solutions in over 50 countries. The company's markets include storage tanks, pumps, sewage treatment tanks, construction products, and lubricant distribution. Headquartered in Killarney, the Tricel Group comprises 15 companies across Europe, including seven manufacturing facilities, employing over 600 people. The company's growth strategy continues to focus on Customer Excellence, Innovation, and Sustainability over the next five years.