Service Engineer

Scot JCB Ltd; Alnwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Service Engineer to join their team in Alnwick. This role offers a fantastic opportunity to develop your engineering skills while working on a variety of customer machines. You will be responsible for performing maintenance, repairs, and inspections, ensuring compliance with high standards and safety regulations. With a competitive salary and a range of benefits, including a company van for personal use, annual leave, and health plans, this position is ideal for those looking to make a significant impact in their field. Join a company that prides itself on exceptional service and employee development!

Benefits

Company van for private use

Health and wellbeing plan

Employee Assistance Programme

Access to high street discounts

Contributory pension scheme

Life assurance

JCB and in-house training

30 days annual leave

Option to buy/sell annual leave

Employee referral programme

Qualifications

• Relevant qualifications in Construction Plant or similar fields are essential.
• Experience with diesel engines, hydraulics, and fault finding is crucial.

Responsibilities

• Carry out maintenance and repairs on customer machines to high standards.
• Attend breakdowns and ensure compliance with manufacturer specifications.
• Help train and mentor apprentice engineers.

Skills

Customer Service Skills

Fault Finding

Prioritization

Flexible Approach

Education

City and Guild, NVQ or SVQ in Construction Plant / HGV / Light Vehicle

Tools

Electronic Diagnostic Equipment

Job description

This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST.

The Vacancy

We are looking for a skilled engineer to join our team in Alnwick. As a Service Engineer with Scot JCB, you will visit a variety of customer sites throughout the area to carry out maintenance, repairs, and services on our customers' machines to a high standard.

This is a fantastic opportunity to utilise and develop your engineering skills in a varied and interesting role.

Salary: Competitive hourly rate plus overtime and bonus.

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, Stewart Plant Sales, and Scot Industrial Air.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 15 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK, and we pride ourselves on providing our customers with world-class service.

Key duties and responsibilities:

• Repairing and maintaining machines on customers' sites as required to ensure conformance with manufacturer’s specifications.
• Attending breakdowns and fault finding on machines.
• Accurately completing all relevant paperwork daily.
• Submitting daily timesheets and job cards.
• Accurately ordering your parts and working closely with the parts department.
• Working closely with the service supervisor.
• Helping to train and mentor apprentice engineers.
• Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturer’s specifications and any regulations affecting their use.
• Ensuring that there is no deficiency or defect likely to affect the safe working of a machine – and notifying the appropriate manager of any defective or unsafe equipment.

The ideal candidate will have:

• Relevant qualifications e.g. City and Guild, NVQ or SVQ in Construction Plant / HGV / Light Vehicle etc. (essential).
• Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment.
• The ability to prioritise tasks and work well in a busy environment.
• Great customer service skills and the ability to build rapport with our customers.
• A flexible and positive outlook with an outgoing approach to work.

In return you will receive:

• Competitive salary reviewed yearly.
• 39-hour basic working week and competitive overtime rates.
• The opportunity to earn £1 more p/hour through our appraisal program.
• Average holiday pay to reflect overtime worked.
• 30 days annual leave, increasing with length of service up to a total of 35 days.
• The option to buy/sell up to 5 days annual leave per year.
• Company van which can be used for private use in line with HMRC guidance.
• Laptop, phone, uniform, and overalls.
• Health and wellbeing plan - cashback for dentist, opticians, physio, and more.
• Employee Assistance Programme - free counselling and legal advice.
• Access to high street discounts and savings through Perks.
• Contributory pension scheme.
• Life assurance of three times your annual salary.
• Employee referral programme.
• JCB and in-house training.