Service Dispatcher

JR United Kingdom; Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Dispatcher to join their team in Warrington. This role is crucial for ensuring efficient handling of customer calls and scheduling of engineers, contributing to the maximization of equipment uptime. The ideal candidate will excel in planning and organizing, with a keen attention to detail and a collaborative spirit. With a focus on building strong relationships, you will play a vital role in maintaining customer satisfaction and operational efficiency. This position offers the potential for hybrid working after probation, making it an exciting opportunity for those looking to thrive in a dynamic environment.

Qualifications

• Ideal candidate has experience in planning and organizing with high attention to detail.
• Strong teamwork skills are essential for this role.

Responsibilities

• Handle and log customer calls efficiently and maintain strong relationships.
• Allocate and monitor progress of all incoming work and maintain planning.

Skills

Planning and Organising

Attention to Detail

Teamwork

Job description

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Service Dispatcher, Warrington, Cheshire

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Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Service Dispatcher - Warrington - 12 Month Contract - June 2025

Materials handling and intralogistics experts, Jungheinrich, provide industry-leading equipment and service support to international and domestic businesses. From forklifts and pallet trucks right through to fully automated warehouse infrastructure, design, and development.

At the heart of the business are our circa 450 academy-trained engineers, responsible for maximising the uptime of our forklift fleet across the UK. Supporting and scheduling our engineers are a team of highly organised and dedicated service dispatchers.

Based from our office in Milton Keynes, our Service Dispatchers are responsible for:

• Handling and logging of customer calls efficiently and by agreed procedure.
• Building strong and positive relationships with customers, engineers, and colleagues.
• Making sure that all customers are regularly being updated about the status of their work.
• Maintenance planning.
• Allocate and monitor progress of all incoming planned and unplanned work.
• Record and monitor VOR trucks; escalate when and if required.
• Allocate and order sub–contracted work.
• Absence planning of engineers in conjunction with ASM.
• Process engineer’s timesheets, checking for accuracy, productivity, and overtime.
• Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly.
• Review team resources, skill matrix, and primary engineers regularly with team ASM.
• Participate in internal meetings (team meetings, ASM meetings, etc.)
• Monitor the engineer's performance and escalate to ASM where appropriate.
• Procurement of engineers tools and small materials.

The ideal candidate will have a background in planning and organising, a high attention to detail, and great teamwork.

Our service dispatchers operate Monday to Friday, 8 a.m. to 5 p.m., with the option of hybrid working after successfully passing probation.

For more information on this fantastic opportunity, please apply now.