Service Director

Trane Technologies; Tamworth; On-site; GBP 90,000 - 120,000; Full time

Job summary

Thermo King UK is seeking an experienced Service Director to lead our service operations with a strong focus on revenue growth, profitability, and operational excellence. The role requires proven leadership in the Transport, Refrigeration, automotive or rental sectors and the ability to drive performance across multiple service sites.

The successful candidate will manage Regional Managers, Service Centre Managers, Technicians, and supervisors, delivering high-quality service while maintaining

Qualifications

• Proven leadership at senior manager or director level.
• Experience leading service operations in transport, refrigeration, automotive, or rental industries is required.

Responsibilities

• Drive service revenue growth through strategic planning and commercial initiatives.
• Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability.
• Monitor financial performance, service KPIs, cost structures, and revenue trends.
• Identify new revenue opportunities including service contracts and maintenance programs.
• Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery.
• Oversee scheduling, depot performance, and turnaround times while ensuring safety and compliance.
• Lead, motivate, and develop service teams across regions and sites; establish objectives and succession plans.
• Build strong relationships with key clients, rental partners, suppliers and OEMs.
• Support budgeting, forecasting, and strategic planning for service operations.

Skills

Senior leadership

Revenue growth

Operational leadership

Team development

Customer relationship management

Strategic planning

KPIs & metrics

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Field-based: Work is conducted on-site at customer locations.

What's In It For You

Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence.

The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.

What You Will Do

• Revenue & Commercial Performance
• Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering
• Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability
• Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends
• Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions
• Operational Leadership
• Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery
• Oversee service scheduling, depot performance and turnaround times
• Ensure compliance with safety, legal, and industry standards across all service activities
• Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction
• Team Management & Development
• Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff
• Establish performance objectives, conduct regular reviews, and build strong succession pipelines
• Foster a culture of continuous improvement, accountability, and customer focus
• Customer Experience & Relationship Management
• Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency
• Build strong relationships with key clients rental partners suppliers and OEMs
• Implement customer service standards and feedback loops to enhance retention and satisfaction
• Strategic Planning
• Contribute to company‑wide planning and budgeting processes
• Forecast service revenue, resource needs, and capital expenditure for service operations
• Support new service product development and market expansion initiatives

What You Will Bring

• Proven leadership experience at senior manager or director level
• Proven leadership experience in the truck automotive or related service industry is mandatory
• Strong commercial acumen with a track record of driving revenue and profitability
• Experience managing service centers, technical teams, or multi-site operations
• Excellent understanding of workshop operations, fleet maintenance, or rental service processes
• Ability to influence at all levels and lead teams through change
• Strong problem-solving, communication, and stakeholder management skills
• Strong analytical and reporting capability, including use of KPIs and performance metrics
• Relevant experience in Business, Engineering, Automotive Management, or a related field
• Relevant industry certifications or qualifications advantageous

Visit our website: Thermo King UK

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.