Service Centre Manager

GT3 Carlisle Refrigeration Limited; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Trane Technologies in the UK is seeking a Service Centre Manager to lead branch operations across Glasgow and Carlisle, drive service and aftersales growth, and assume full P&L responsibility. You will manage staff, ensure high customer satisfaction, and maintain compliance with standards and regulations, including HSE.

Strong team leadership and budget planning are essential. Join a climate-innovator with competitive compensation, comprehensive benefits, and opportunities to grow within a

Qualifications

• Experience in business management or a similar role.
• Strong experience in managing a team.
• Computer literacy with MS Office and ERP systems.

Responsibilities

• Lead branch operations and staff across Glasgow and Carlisle depots.
• Drive service and aftersales growth; manage P&L for the location.
• Ensure compliance with standards, governance and HSE requirements.
• Develop budgets and forecasts for service revenues and overheads.
• Coordinate service, equipment and parts sales activities.

Skills

Team management

Customer focus

Strategic planning

Budget & financial oversight

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

ERP system

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: Field-based: Work is conducted on-site at customer locations.

What's in it for you

The Service Centre Manager leads branch operations, manages staff, and ensures high levels of customer satisfaction, productivity, and commercial performance. The role is responsible for driving service and aftersales growth, maintaining efficient branch operations, and holding full profit and loss responsibility for the location. The postholder must also ensure compliance with company standards, corporate governance, and all relevant regulations. To cover Glasgow and Carlisle depots.

Preferred location: Glasgow.

What you will bring

• Network to improve the presence and reputation of Thermo King UK and its value proposition covering all business areas
• Align efforts of Service, Equipment and Parts Sales to maximize sales and service activities
• Address customer and employee satisfaction issues promptly
• Grow Service business areas such as Beginning of Life Service (e.g., installation & commissioning), Life-Time services (e.g., spare parts, maintenance), Extended Life services (e.g., upgrades, rebuilds), Telematics and After Market Accessories
• Ensuring customer satisfaction through high-quality service levels and execution
• Develop Strategy plan/s & execute for development in area of responsibility (AOR)
• Track and realize budgets of turn-over, margins, overheads, contribution for the region in support of the service managers

The tasks and responsibilities for the role include:

• Ensuring that all quotations are made as per Thermo King UK standards and as per agreed margins
• Ensuring that all procurement is made in accordance with the ERP system requirements
• Ensuring that all WIP is kept up to date and as per Thermo King UK standards
• Ensuring that all overheads are managed and documented as per Thermo King UK standards
• Develop and maintain branch facilities to support service business
• Responsible for HSE implementation and enforcement
• Ensure that technicians receive adequate training and expose them to Group know-how
• Plan & compile budgets & forecasts for branch related to Service revenues and overheads, supported by the Regional Service Manager
• Support development of team and devise career pathways
• Ensuring that all aspects of human resource management is implemented and managed – leave, sick, leave, social welfare, office facilities, employment contracts, etc.
• Drive growth in all of the region to include diversification into Thermo King product portfolio align with Thermo King strategic plan

What you will bring

Experience in Business Management an advantage

The incumbent will be a seasoned professional with relevant work experience within a similar role/service Industry

Strong experience of managing a team

Computer literate with focus on: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, company ERP system.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future.

Together, we know we can change the world.

With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.

At Trane Technologies, we believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.