Service Director

Active Care Group; Birmingham; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Birthday off

Benefits Hub and training

Medicash Health Plan

Nest Pension

Employee Assistance Programme

Job summary

Active Care Group is recruiting a Service Director to lead Hunters Moor Neurological Rehabilitation Centre through a major transformation toward hospital registration. You will drive clinical governance, quality assurance and operational excellence while shaping a new extension and private inpatient/outpatient offering.

The role requires senior leadership experience in private healthcare, CQC familiarity, and a track record of growing services with insurers and referrers.

Qualifications

• Senior leadership experience in private hospital environments.
• Experience as CQC Registered Manager and/or Nominated Individual.
• Track record of leading complex healthcare operations with measurable improvements.
• Experience leading toward CQC registration or significant regulatory change.
• Strong understanding of governance, quality assurance, risk management and patient safety.
• Experience in developing private healthcare services and relationships with insurers, case managers and referrers.
• Commercial awareness balancing patient outcomes with service growth.
• Ability to lead multidisciplinary teams and collaborate with estates and capital projects.

Responsibilities

• Provide strategic and operational leadership for Hunters Moor and its transformation.
• Lead the service through its journey toward CQC hospital registration.
• Ensure governance, quality, regulatory compliance and patient safety standards.
• Develop and embed quality assurance and outcome measurement frameworks.
• Oversee clinical pathways, operational processes and patient experience enhancements.
• Engage with clinicians, commissioners, insurers, case managers and referrers.
• Shape the future estate strategy and contribute to the extension design and development.
• Foster a culture of accountability, innovation and excellence.

Skills

CQC registration / management

Nominated Individual

Transformational leadership

Strategic vision

Commercial acumen

Job description

Come and join one of the UK’s largest providers in complex care.Lead the transformation. Shape the future. Build something exceptional.An exceptional leadership opportunity for an experienced private hospital CEO, COO, Registered Manager or Nominated Individual.Are you an accomplished healthcare leader who has successfully led within the private acute hospital sector and is ready for your next major challenge?Would you relish the opportunity to take an established specialist service on an ambitious transformation journey, helping shape its future as a registered hospital, while playing a pivotal role in the design and development of an exciting new purpose-built extension?If so, this could be a genuinely once-in-a-career opportunity.About Hunters MoorHunters Moor Neurological Rehabilitation Centre is a 36-bed specialist service providing complex neurorehabilitation, including specialist spinal care, alongside inpatient and outpatient services. Including tracheostomy care.We are now embarking on an exciting period of transformation.Our vision is to build on the strengths of the existing service and take Hunters Moor to the next level, strengthening our governance, developing our clinical pathways, expanding our private healthcare offering and progressing towards hospital registration with the CQC.Alongside this, we have an exciting opportunity to co-design and develop a new purpose-built extension to the existing site, incorporating facilities such as a new rehabilitation gym, training centre, outpatient clinic and step down flats.This is not simply a role overseeing an established service. It is an opportunity to shape what comes next.The opportunityAs Service Director, you will provide the strategic and operational leadership required to take Hunters Moor through this next chapter. As part of this journey you yourself will transition from service director to hospital director while in role.You will work closely with clinical, operational, commercial and estates colleagues to develop a compelling vision for the service and turn that vision into reality.A key part of your role will be preparing the organisation for the journey towards CQC hospital registration, ensuring that governance, quality, operational systems, workforce, patient pathways and the physical environment are all designed to meet the standards expected of an outstanding modern healthcare provider.You will also have the opportunity to influence the design and development of our future estate, helping to shape a purpose-built extension that could include:A new state-of-the-art rehabilitation gymOutpatients and enhanced rehabilitation facilitiesPurpose-built step down flatsExpanded therapy and clinical spacesLearning and clinical teaching and development spaceA modern environment designed around patient experience, rehabilitation and independenceYou will therefore be joining at a pivotal moment with the opportunity to take an existing service with strong foundations and lead its evolution into something genuinely exceptional.Working arrangementsFull-time – 37.5 hours per weekOn-siteMonday to FridayOn-callWhat you'll be doing:As Service Director, you will:Provide strategic and operational leadership for Hunters Moor Neurological Rehabilitation Centre.Lead the service through its transformation and development journey towards CQC hospital registration.Ensure the highest standards of clinical quality, patient safety, governance and regulatory compliance.Develop and embed robust quality assurance and outcome measurement frameworks.Lead continuous improvement across clinical pathways, operational processes and patient experience.Oversee complex neurorehabilitation pathways, including specialist spinal care and tracheostomy services.Build strong relationships with clinicians, commissioners, ICBs, insurers, case managers, solicitors and other key stakeholders.Develop and grow Hunters Moor' private inpatient and outpatient proposition.Strengthen referral pathways and build new commercial and professional relationships.Lead, inspire and develop a highly skilled multidisciplinary team.Work collaboratively with clinical and business leadership to create a culture of accountability, innovation and excellence.Help shape the future estate strategy, including the design and development of the proposed purpose-built extension.Ensure that the physical environment supports modern rehabilitation, patient independence and an outstanding patient experience.Champion innovation, digital technology and assistive technology to improve patient outcomes.Create a culture where people are proud to work, patients feel empowered and excellence is the expectation.Why this opportunity is differentThere are very few opportunities where an experienced private hospital leader can combine operational leadership, regulatory transformation, service development and capital development within one role.At Hunters Moor, you will have the opportunity to:Take an existing service and transform it.Help lead its journey towards hospital registration.Shape the future clinical and commercial strategy.Influence the design of a new purpose-built healthcare environment.Build and develop a high-performing leadership culture.And ultimately, leave a lasting legacy in a service that will make a difference to patients and their families for years to come.About Active Care GroupYou’ll be joining Active Care Group, one of the UK’s leading independent providers of specialist neurorehabilitation and complex care.With more than 4,000 colleagues across the organisation, we bring together clinical expertise, specialist services and a shared commitment to helping people achieve the best possible outcomes.At Hunters Moor, you will have the backing of a national organisation while having the autonomy and influence to make a significant difference locally.About you:This is a senior leadership appointment and we are looking for someone who has operated at CEO, COO, Registered Manager or Nominated Individual level within a private hospital environment.You will bring a strong understanding of the demands of leading a regulated healthcare organisation, together with the commercial, operational and strategic capability required to grow and transform a service.We are particularly interested in hearing from individuals who have:Held a senior executive leadership role within a private acute hospital, ideally as a COO, CEO or equivalent.Experience as a CQC Registered Manager and/or Nominated Individual.A strong track record of leading complex healthcare operations and delivering measurable improvements in quality, safety and performance.Experience of working within, or leading towards, CQC registration or significant regulatory change.A sophisticated understanding of clinical governance, quality assurance, risk management and patient safety.Successfully led multidisciplinary teams in complex healthcare environments.Experience of developing and growing private healthcare services, including relationships with insurers, case managers, solicitors and other referrers.Strong commercial awareness, with the ability to balance exceptional patient outcomes with sustainable service growth.Experience of working collaboratively with estates, capital development and other stakeholders to improve or develop healthcare environments.The vision, credibility and leadership presence to inspire clinicians, operational teams and external stakeholders around a shared ambition.Most importantly, you will be a transformational leader.Someone who sees possibility rather than simply maintaining the status quo.Someone who can walk into an established service, understand what makes it special, identify what needs to change and then bring people with them on the journey.What you'll haveWe are looking for an exceptional leader who combines:Strategic vision – the ability to see where Hunters Moor could be and create a compelling roadmap to get there.Operational excellence – a proven ability to lead complex healthcare services safely and effectively.Regulatory expertise – a strong understanding of CQC requirements and experience of operating at senior level within regulated healthcare.Commercial acumen – the ability to develop private healthcare services and build sustainable growth.Leadership presence – the credibility to engage clinicians, staff, patients, families and external stakeholders.Transformation capability – a track record of taking organisations or services through meaningful change.Entrepreneurial thinking – the curiosity and creativity to challenge the way things are done and identify new opportunities.What to look forward to:25 days plus bank holidaysBirthday offJoin the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunitiesActive Reward App giving discounts and savings on your weekly shopFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer adviceA Nest Personal Pension accountAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticiansWe recognise outstanding Active Behaviours via the Active Awards programmeEnhanced Sick & Maternity Pay benefitsRefer a Friend Scheme and earn yourself up to £1500 by recommending someone you know……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care GroupTake a look around the companyhttps://activecaregroup.co.uk/