Service Development/Sales Engineer

MCE GROUP; Tees Valley; On-site; GBP 35,000 - 55,000; Full time

Job summary

MCE GROUP is seeking a Service Development & Sales Engineer to develop sales opportunities and manage customer enquiries from receipt through to completion. You will interact with clients to interpret technical requirements, liaise with suppliers, and ensure timely responses within the quotation and contract process.

Responsibilities include targeting territory budgets, optimizing quotations, and maintaining strong client relationships while coordinating with Operations and Regional Sales teams

Qualifications

• Degree with 1–2 years related experience or equivalent.
• Knowledge of valves in oil and gas is essential.

Responsibilities

• Achieve or exceed annual order intake budgets for the territory.
• Measure and improve quotation conversion rate for the territory.
• Maintain CRM for accurate forecasting and measurement.
• Interpret client technical requirements to size and select solutions from Severn Glocon and MCE product range.
• Understand client specifications to determine agreements or manage deviations.
• Liaise with sub suppliers to obtain valid quotations for required equipment.
• Price specific items and manage expected margins.
• Identify and communicate technical, commercial, financial and reputational risks.
• Coordinate with Operations Manager & Regional Sales Manager to answer client queries during quotation evaluation.
• Process orders for handover to Contracts with all necessary information for contract management.
• Attend internal reviews, kick-off meetings, and client meetings as required.
• Manage technical/commercial changes and progress with clients during the contract.

Skills

Valves knowledge

Oil & gas industry knowledge

Sales experience

Relationship management

Mechanical engineering terminology

Education

Degree with related experience or equivalent

Job description

Service Development & Sales Engineer's role is to develop sales opportunities and take responsibility for managing customer sales enquiries from initial receipt through to completion.

Key Accountabilities

• Achieve or exceed the annual order intake budgets for the specified territory.
• Measure and improve quotation conversion rate for the specified territory.
• Ensure active upkeep and utilization of the CRM system in order that accurate forecasting and measurement of success can be managed via the database.
• To interpret the client's specific technical requirements to be able to size and select the correct solution from the Severn Glocon and MCE product range utilize tools available.
• To have a good understanding of Client's technical specifications to be able to determine agreement or carefully manage any deviations.
• To be able to liaise and manage sub suppliers of ancillary equipment to have valid quotations for any equipment that may be required to fulfil the quotation to the client.
• To be able to price the specific items, utilizing tools available and manage the expected deliverable margins
• Correctly interpret the client's specific commercial requirements to be able to determine agreement or carefully manage any deviations.
• To take responsibility for the identification and communication of technical, commercial, financial and reputational risks
• To liaise with all necessary departments to be able to reduce and submit a comprehensive quotation that captures all technical/commercial/legal/quality requirements applicable within the expected timescale requested by the client
• To work closely with the responsible Operations Manager & Regional Sales Manager, to respond to all queries raised by the client, in a timely manner during their evaluation of the quotation.
• To process any resulting order so that it can be handed over to the Contracts department in a clean and timely manner providing all of the necessary information for the successful management of the contract.
• To be available to attend internal review/kick off meetings, post order, and if required kick off meetings in client's offices.
• To be available to manage any technical/commercial changes, answer any inter departmental/client queries and attend any progress/customer meetings as required during the contract management process.
• To prospect, engage and build relationships with potential and existing customers through phone, digital, virtual and in-person techniques.

Expertise

• Degree with one to two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge and experience of valves, within the oil and gas industry is essential. Understanding of Mechanical Engineering terminology, and existing key account relationships with businesses within the territory would be advantageous. Application expertise and sound knowledge of sales.