Service Development Officer

JR United Kingdom; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading mental health charity as a Service Development Officer, where your role will focus on maintaining our comprehensive directory of support services. You will be responsible for data administration, ensuring accuracy, and conducting outreach to new service providers. This entry-level position is perfect for someone passionate about making a difference in mental health and committed to helping others find necessary support.

Benefits

28 days holiday + bank holidays + birthday off

Cycle to work scheme

Wellbeing and social activities

Staff Development and Support Framework

Qualifications

• Willingness to learn and help others.
• Ability to process and organise information.
• Experience with phone calls and data management.

Responsibilities

• Maintain and update the mental health services directory.
• Ensure data accuracy and handle service-related queries.
• Collaborate with external contacts to enhance the database.

Skills

Organisational skills

Attention to detail

Communication skills

Education

Experience in data entry

Experience working in the charity sector

Tools

Microsoft Excel

Job description

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Chasing the Stigma is a national mental health charity on a mission to normalise and humanise conversations about mental health, whilst ensuring that everyone in the UK can access clear pathways to support, whenever and wherever they need it. We strive to achieve this through the provision of pioneering training services, awareness-raising campaigns and lobbying activities, whilst also operating the UK’s largest and most comprehensive directory of community mental health services, the Hub of Hope.

Our Hub of Hope platform brings together thousands of local, national, peer, community, charity, private and NHS mental health support services all in one place making it as easy as possible for people to find and access timely support during any stage of their mental health journey.

Free to use via a dedicated website, as well as a mobile app, the Hub of Hope is the UK’s most comprehensive mental health support database of its kind, and since its launch in July 2017, it has over 14,400 services listed and has signposted more than 700,000 users to life-changing and life-saving support.

Location:We’ve got a lovely office just a ten-minute walk from Crosby Beach, Liverpool, and would obviously love to see you there as much as possible, however, we’re also flexible in accommodating different working preferences and personal circumstances where it will enable you to deliver the greatest impact in your work.

• 28 days holiday + bank holidays + your birthday off
• Cycle to work scheme
• Lots of wellbeing and social activities throughout the year
• Staff Development and Support Framework, including training opportunities

About The Role

Are you passionate about keeping things neat and tidy?

Do you love engaging in conversations with people?

Do you have a knack for finding and organising information, and a top-notch attention to detail?

If so, then you might be the perfect person to join the team at Chasing the Stigma in this entry-level role and make a real difference, helping us keep our mental health services directory accurate and up-to-date for those seeking support.

The Service Development Officer role at Chasing the Stigma lies within the Service Development team managed by the Service Development Manager. Consisting of talented and motivated individuals, this team forms a part of a bigger Digital Development and Insights department that is responsible for the growth and development of the Hub of Hope platform and its service offering.

In your day-to-day, you will perform data administration tasks such as maintaining and updating our database, reviewing existing services to ensure that the system information is accurate and up-to-date, as well as researching, contacting and adding new services to support the growth of our database.

*Please note application requirements below as EasyApply will not be reviewed.*

Main Duties and Responsibilities

• Review system data following internal Quality Assurance procedures
• Use a mix of different methods, such as desk research and phone calls to ensure the accuracy and reliability of the information in our database
• Maintain the highest standards of data quality, identifying and merging duplicate records, and removing or archiving redundant data
• Keep track of expiring services and update them as needed
• Support the growth and development of the directory by researching and inputting new services
• Suggest improvements to internal data maintenance and quality control
• Resolve internal and external service-related queries
• Develop and maintain relationships with external contacts such as service providers, collaborating on the development of the services database
• Perform administrative duties within the office as required
• To work as part of the whole Chasing The Stigma team to promote the work, mission and values of the charity

What we're looking for in our ideal candidate

• Ability and willingness to learn
• Passion to help others
• Experience and confidence with both inbound and outbound phone calls
• Experience in processing, organising and/or quality-checking information
• High level of accuracy and attention to detail
• Computer literacy and confidence in working with software and programs such as Microsoft Excel, Email
• Strong organisational skills
• Ability to prioritise workload and work to deadlines
• Team player capable of working on own initiative
• High degree of communication skills (verbal and written)
• Experience in data or content entry using web content or database management systems e.g. CMS or CRM software
• Experience in maintaining and developing data quality and quality assurance processes
• Experience working within the charity sector

This is a great opportunity to make a real difference in the lives of people. If you're passionate about helping others and you're good at organising information, then we'd love to hear from you!

How to Apply:If this role inspires you to make a difference in the field of mental health,please send your CV and cover letter (please do not exceed 1 page for the letter) to [emailprotected] by5pm Sunday 29th Junewith the subject line ‘Service Development Officer Role’. If you have any questions about the role, please contact Anna Bennett (Service Development Manager), [emailprotected] .

Interviews will be held between 9th and 10th July.

If you meet 70% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you may also have skills we didn’t know we needed.

We acknowledge that many social groups and identities are under-represented in our team and we’re committed to changing this. We are particularly keen to receive applications from people of colour, people with disabilities, people who identify as being LGBTQIA+, and people from other marginalised groups.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we would be happy to work with you to implement alternative arrangements.