Service Development and Policy Officer

Morgan Hunt; Greater London; Remote; GBP 38,000 - 46,000; Full time

Job summary

Morgan Hunt is recruiting a Revenues and Benefits Service Development and Policy Officer to advise and support the Service Development Manager in delivering service improvement. The role can be remote from home or based in South London and is inside IR35 with full-time remote working.

You will lead on policy development, guidance, and training across housing benefits and council tax schemes, liaising with key stakeholders.

Qualifications

• Experience in policy development for housing and council tax schemes
• Ability to interpret legislation and guidance
• Experience in learning and staff training design
• Ability to manage projects and stakeholder engagement

Responsibilities

• Lead policy development and guidance notes for housing benefit and council tax schemes
• Ensure compliance with corporate standards across ICT and admin
• Deliver learning, coaching, and guidance to staff on policy
• Monitor legislative changes and advise stakeholders

Skills

Policy development

Guidance writing

Stakeholder engagement

Learning delivery

Legislation interpretation

Project management

Tools

ICT systems

Job description

Are you a Revenues and Benefits Service Development and Policy Officer looking to work remotely from home or in South London?
Morgan Hunt's Public Sector and Government client based in South London is looking to recruit a Revenues and Benefits Service Development and Policy Officer to advise and support the Service Development Manager in delivering service improvement by providing policy, guidance, learning and support to the Revenue and Benefits Service, other departments, and key stakeholders.
This assignment has been deemed inside of IR35 and offers full-time remote working.
Ideally, the successful candidate will have the ability to:

• Lead on the development of policy and preparation of guidance notes in relation to the Department for Work and Pensions circulars and Statutory Instruments that address the legal and financial issues across Housing Benefit Administration, Housing Benefit Fraud and Housing Benefit Subsidy.
• Lead on the development of policy and preparation of guidance notes in relation to MHCLG Ministry for Housing, Communities and Local Government guidance and Statutory Instruments that address the legal and financial issues across the Authorities Council Tax Support Scheme and Discretionary Council Tax Support Hardship Fund.
• Lead the council in keeping abreast and responding to developments and legislative amendments in all areas that affect RAB.
• Interpret policy, legislation, and guidance, and be responsible for written guidance to RAB on all aspects of council policy and procedure including general administration and ICT, ensuring all work carried out conforms to corporate standards.
• Be responsible for ensuring all members of RAB are aware of policies and procedures affecting benefit subsidy and safeguarding Lambeth's subsidy claim with in excess of £100m per annum. Liaise with the subsidy manager to identify areas where the administration is failing to maximise subsidy and address any such issue identified.
• Take the lead in assessment and management of the operational impact of legislative changes, guidance, caselaw, council policy and procedures in consultation with operational managers and key stakeholders including: Internal Audit and Counter Fraud, Audit Commission, Department for Work and Pensions, Ministry for Housing, Communities and Local Government, housing providers.
• Investigate, research, and benchmark all new, altered and reviewed specified accommodation schemes, ensuring consistent application of legislation, caselaw and guidance leading to fair decision making.
• Maintenance of all material and notification letters to endure legislative compliance.
• Conduct or undertake learning needs analysis using all available data sources.
• Undertake competency-based assessments of individual members of staff when required for the purposes of determining their level of competency in a particular function.
• Design and maintain learning materials relating to policy and procedures including administration, ICT and RAB induction.
• Deliver learning, support, guidance and coaching which ensures that staff maintain a proficient knowledge of legislation, policies, procedures and guidelines relevant to RAB.
• Identify trends and changing needs in the provision of services and to develop both short, and long-term effective strategies for service delivery at service and individual level.
• Implement effective learning strategies and deliver relevant learning to reflect diverse learning needs including on the job learning, classroom learning, e-learning, virtual learning and coaching to all RAB staff as required.
• Identify trends and changing needs in the provision of services, continually striving to develop the service to better support our customers, making best use of available resource.
• Take the lead role in service development projects, including project management of such projects, driving change, providing all policy, guidance, learning and support required to deliver the project to staff and evaluating the effectiveness of the project.
• Operate quality assurance mechanisms on learning effectiveness and evaluate learning and policy delivery and outcomes.