ITSM Consultants

Onyx-Conseil; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private healthcare

Excellent pension

Share scheme (3.5% + 3.5% matching)

Job summary

CGI is seeking an IT Service Management (ITSM) Consultant to analyse problems, uncover opportunities, and shape practical solutions that improve how technology services support organisations. You’ll own analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes.

You’ll join an open, collaborative community of experts, with training and support for your career development, while benefiting from a hybrid working arrangement

Responsibilities

• Analyse problems, uncover opportunities and shape solutions that improve how technology services support organisations.
• Take ownership of analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes.
• Work with a collaborative community of experts who will support your development and growth.

Job description

At CGI, we help clients turn complex service challenges into practical improvements that create lasting business value. As a IT Service Management (ITSM) Consultant, you’ll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations. You’ll take ownership of analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You’ll have the freedom to explore new ideas and challenge assumptions while working alongside an open, collaborative community of experts who will support your development. This is an opportunity to strengthen your consulting expertise, build trusted client relationships and contribute to services and solutions that make a meaningful difference.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

• We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.