Service Desk Team Lead

Searchability®; Sheffield; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in Sheffield is seeking a Team Leader for their support desk. This role offers a salary of up to £35,000 p/a with benefits in a dynamic environment focused on cutting-edge technologies. The successful candidate will ensure operational excellence, mentor staff, and lead strategic objectives in a hybrid working model.

Benefits

Flexible holiday allowance + birthday off

Employee recognition

Collaborative company culture

Qualifications

• Experience in Service Desk Support is essential.
• Leadership skills and strong interpersonal skills required.
• Ability to work in a fast-paced environment is necessary.

Responsibilities

• Oversee daily operations of the support desk ensuring SLAs are met.
• Mentor and manage first-line support technicians.
• Deliver training and manage team rota including absences.

Skills

Service Desk Support

Software installations

Office 365 maintenance and administration

Leadership

Basic network and broadband diagnostics

Job description

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Base pay range

Direct message the job poster from Searchability

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING

• Salary up to £35,000 p/a + benefits
• Dynamic environment working with cutting edge technologies
• Hybrid working – on-site will be in their Sheffield offices
• Late shift requirements once every 4/5 weeks

ABOUT THE CLIENT:

Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions.

A GLIMPSE AT THE BENEFITS / CULTURE:

• Flexible holiday allowance + birthday off
• Employee recognition
• A collaborative and supportive company culture

TEAM LEADER ROLE:

As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences, participate in the management on-call rota for HR matters, and support strategic objectives. You'll also monitor failovers, identify and implement process improvements, ensure exceptional client service, assist with hiring, and support your team’s professional growth through coaching, development plans, and regular performance reviews.

KEY SKILLS / EXPERIENCE:

• Experience in Service Desk Support
• Software installations & updates, Password resets, Office 365 maintenance and administration, File management and security and Basic network and broadband diagnostics
• Ability to work in a fast-paced environment
• Leadership skills and strong interpersonal skills
• Ability to work late shifts once every 4/5 weeks

TO BE CONSIDERED:

Please either apply by clicking online or emailing [e-mail]. For further information please contact via 07880 358 143 / 01244 567 925. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS:

Software installations / Office 365 maintenance and administration / Service Desk Support / Leadership

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security and Technology, Information and Media

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