Service Desk Supervisor: Customer Experience & Standards

City St George's; Greater London; Ibrido; GBP 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff training and development

Descrizione del lavoro

City St George’s, University of London is seeking a Service Desk Supervisor to lead the Service Desk team and develop customer service standards to meet our customers’ high expectations. You will implement communication standards, manage feedback and complaints, identify emerging issues, and line-manage a small unit while ensuring effective use of Service Desk software.

Experience in estates or facilities, strong interpersonal skills, and the ability to improve processes will help drive

Competenze

• Experience in fast-paced environments, preferably within estates or facilities context
• Understanding of estates operations in higher education or health care desirable
• Ability to develop processes to improve communication and engagement
• Skilled communicator with excellent interpersonal skills
• Line management experience of a small team and supervision of service desk software

Mansioni

• Develop and implement customer service and communication standards to centre customer needs
• Manage effective feedback and complaints mechanisms and identify trends or emerging issues
• Supervise a small unit and day-to-day management of the Service Desk software

Descrizione del lavoro

City St George’s, University of London is seeking a Service Desk Supervisor to lead the Service Desk team and develop customer service standards to meet our customers’ high expectations. You will implement communication standards, manage feedback and complaints, identify emerging issues, and line-manage a small unit while ensuring effective use of Service Desk software.

Experience in estates or facilities, strong interpersonal skills, and the ability to improve processes will help drive