IT DESK ANALYST x2

Armstrong Knight; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in London is looking for two Support Desk Analysts to join their expanding IT team. The role involves providing critical 1st-line support across multiple locations, ensuring seamless IT operations. Candidates should possess strong troubleshooting skills and at least 12 months of relevant experience, with opportunities for career progression within a dynamic environment.

Qualifications

• Minimum of 12 months' experience in a similar role.
• Experience supporting users via telephone and ticketing systems.
• Ability to diagnose desktop and laptop issues.

Responsibilities

• Provide 1st-line hardware and software support.
• Troubleshoot issues and resolve queries.
• Manage user accounts and permissions.

Skills

Microsoft Office support

TCP/IP networking

Problem diagnosis

Independent work

Active Directory support

Education

Three A-levels or equivalent

Tools

Windows 10

Office 365

Windows Server 2012

Job description

Our client is seeking to complement its existing IT team with the addition of TWO SUPPORT DESK ANALYSTS.

You will be an IT Service Desk analyst, with a positive approach and a 'can-do' attitude. You will need to be flexible and adaptable to the needs of the business, the chairman, and stakeholders. Ability to react quickly, as necessary, to resolve IT-related issues, in multiple locations including on occasion the Chairman's private jet.

This is a unique opportunity that will enable you to progress your career within a dynamic, forward-thinking, and exciting group of businesses as it enters a new period of extensive growth and expansion in the UK and beyond.

Responsibilities

• 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites
• Installation of new hardware and software
• Troubleshooting issues / answering queries to successful resolution
• User management - accounts, permissions, distribution lists

Experience and qualifications

• Essential
• Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organisation
• Previous experience supporting users by telephone and ticketing system
• Three A- or five AS-levels / City and Guilds diploma / NVQ level 3 / or equivalent

• Beneficial
• Minimum of 18 months' commercial experience
• Previous experience supporting more than one company/division
• Previous support experience for a recruitment agency
• HND/DipHE/ NVQ level 4 / degree with honours / or equivalent

Skills and competency

• Essential
• Support of Microsoft Office 2010 or greater, Windows 7 or greater
• Familiarity with the internals of a PC/laptop
• Ability to diagnose various desktop and laptop issues, including operating system, TCP/IP networking, hardware component failure/intermittent issues
• Ability to follow instructions or procedures, and check own work
• Comfortable working independently and with others

• Beneficial
• Experience supporting Active Directory
• Support of Microsoft Office 2016, Visio, Windows 10
• Experience with Office 365
• Support of Android and iPhone phones, Android and iPad tablets, and Macs
• Experience with automated build and deployment tools
• Knowledge of Windows Server 2008 and 2012
• Ability to estimate task duration and communicate progress

PLEASE APPLY IMMEDIATELY, VISIT US AT ARMSTRONGKNIGHT ONLINE, OR CALL TO PROGRESS YOUR APPLICATION FOR THIS EXCEPTIONAL CAREER OPPORTUNITY.