Service Desk Lead - 4 on/4 off, Hybrid, Growth Path

JIYU People Ltd; Swindon; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

4 on 4 off shift

Hybrid working

Job summary

JIYU People Ltd in Swindon is seeking an IT Service Desk Engineer Lead to join a fast‑moving, 24/7/365 operation. You will take ownership of escalations, mentor peers, and help the team deliver reliable service in a busy enterprise environment.

The role offers a clear path into leadership, a 4 on 4 off shift pattern, and hybrid working with three days in the office. If you thrive on responsibility and process improvements, this could be your next step.

Qualifications

• Strong experience with Windows OS and Microsoft 365.
• Proficient with enterprise collaboration tools (Teams, SharePoint).
• Experience with Active Directory and user administration, group policies.

Responsibilities

• Deliver confident 1st/2nd line support in a busy enterprise environment.
• Own incidents from start to finish and drive rapid resolutions.
• Support and mentor junior engineers to raise team performance.
• Contribute to process improvements and service quality.

Skills

Windows OS

Microsoft 365

Teams

SharePoint

Active Directory

user admin

group policies

DNS

DHCP

TCP/IP

Tools

ServiceNow

Jira Service Management

Job description

JIYU People Ltd in Swindon is seeking an IT Service Desk Engineer Lead to join a fast‑moving, 24/7/365 operation. You will take ownership of escalations, mentor peers, and help the team deliver reliable service in a busy enterprise environment.

The role offers a clear path into leadership, a 4 on 4 off shift pattern, and hybrid working with three days in the office. If you thrive on responsibility and process improvements, this could be your next step.