IT Service Desk Engineer Lead

JIYU People Ltd; Swindon; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

4 on 4 off shift

Hybrid working

Job summary

JIYU People Ltd in Swindon is seeking an IT Service Desk Engineer Lead to join a fast‑moving, 24/7/365 operation. You will take ownership of escalations, mentor peers, and help the team deliver reliable service in a busy enterprise environment.

The role offers a clear path into leadership, a 4 on 4 off shift pattern, and hybrid working with three days in the office. If you thrive on responsibility and process improvements, this could be your next step.

Qualifications

• Strong experience with Windows OS and Microsoft 365.
• Proficient with enterprise collaboration tools (Teams, SharePoint).
• Experience with Active Directory and user administration, group policies.

Responsibilities

• Deliver confident 1st/2nd line support in a busy enterprise environment.
• Own incidents from start to finish and drive rapid resolutions.
• Support and mentor junior engineers to raise team performance.
• Contribute to process improvements and service quality.

Skills

Windows OS

Microsoft 365

Teams

SharePoint

Active Directory

user admin

group policies

DNS

DHCP

TCP/IP

Tools

ServiceNow

Jira Service Management

Job description

IT Service Desk Engineer Lead - Swindon - £30,000 to £37,000

Leadership position, your move into leadership and more time off, covering days and nights!

We're partnering with a dynamic IT operation in Swindon that's searching for an ambitious IT Service Desk Engineer who's hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests!

As the Shift Leader, you'll be the go‑to person for escalations, team support, and keeping the service desk running smoothly.

What You'll Be Doing

• Delivering confident 1st/2nd line support across a busy, enterprise-level environment
• Owning incidents from start to finish and driving quick, effective resolutions
• Supporting and guiding junior engineers, helping raise the bar across the team
• Playing a key role in improving processes, service quality, and team performance

What You Bring

• Strong experience supporting Windows OS and Microsoft 365
• Familiarity with enterprise collaboration tools like Teams and SharePoint
• Confident with Active Directory, user admin, and group policies
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Why You'll Love This Role

• A real chance to step into leadership - not just talk about it
• A supportive team that wants you to grow and succeed
• Hybrid working - 3 in the office, 1 at home
• A varied, high-energy environment where no two days feel the same
• Training, development, and exposure to enterprise-level tech

If you're a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.

IT Service Desk Engineer Lead- Swindon - £30,000 to £37,000