IT Service Desk Engineer Lead in Swindon, Wiltshire

Energy Jobline CVL; Swindon; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid work

Leadership development

4 on 4 off shift

Job summary

Energy Jobline CVL in Swindon is seeking an IT Service Desk Engineer Lead for a dynamic, 24/7/365 environment. You’ll take ownership of escalations, mentor junior staff, and help steer the team toward higher service levels.

This role offers a 4 on 4 off shift, hybrid office/home, and a clear route into leadership. If you're driven to improve processes and customer satisfaction, this is your next step.

Qualifications

• Strong experience delivering 1st/2nd line support in enterprise environments.
• Proven ability to lead and mentor junior engineers.
• Comfort with 24/7/365 shift patterns.

Responsibilities

• Delivering confident 1st/2nd line support across a busy, enterprise‑level environment.
• Owning incidents from start to finish and driving quick, effective resolutions.
• Supporting and guiding junior engineers, helping raise the bar across the team.
• Playing a key role in improving processes, service quality, and team performance.

Skills

Windows OS

Microsoft 365

Teams

SharePoint

Active Directory

DNS

DHCP

TCP/IP

Tools

ServiceNow

Jira Service Management

Job description

IT Service Desk Engineer Lead – Swindon - £30,000 to £37,000

Leadership position, your move into leadership and more time off, covering days and nights!

We’re partnering with a dynamic IT operation in Swindon that’s searching for an ambitious IT Service Desk Engineer who’s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests!

As the Shift Leader, you’ll be the go‑to person for escalations, team support, and keeping the service desk running smoothly.

What You’ll Be Doing

• Delivering confident 1st/2nd line support across a busy, enterprise‑level environment
• Owning incidents from start to finish and driving quick, effective resolutions
• Supporting and guiding junior engineers, helping raise the bar across the team
• Playing a key role in improving processes, service quality, and team performance

What You Bring

• Strong experience supporting Windows OS and Microsoft 365
• Familiarity with enterprise collaboration tools like Teams and SharePoint
• Confident with Active Directory, user admin, and group policies
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Why You’ll Love This Role

• A real chance to step into leadership — not just talk about it
• A supportive team that wants you to grow and succeed
• Hybrid working - 3 in the office, 1 at home
• A varied, high‑energy environment where no two days feel the same
• Training, development, and exposure to enterprise‑level tech

If you’re a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.

IT Service Desk Engineer Lead– Swindon - £30,000 to £37,000