Service Desk Engineer — Global CX & Troubleshooting Pro

Sabio; Glasgow; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Private Health & Dental

Cycle to Work

Sabio Holidays

Job summary

Sabio Group is seeking a passionate Service Desk Engineer to join our team in the UK. The role involves acting as the first point of contact for clients, with responsibilities spanning incident creation, progress updates, and proactive problem handling.

Ideal candidates will have customer-facing experience, solid technical troubleshooting skills, and a background in ITSM tools like ServiceNow. Degree-level education is preferred, and multilingual capabilities are a plus.

Qualifications

• Customer-facing experience required or demonstrated in a service desk.
• Strong troubleshooting skills with a technical background.

Responsibilities

• Create incidents and requests for clients and keep them updated on progress.
• Perform troubleshooting and resolve incidents without escalation.
• Monitor client systems and respond to critical events.
• Update knowledge articles and automated processes to improve service.
• Proactively identify and progress incidents for clients.
• Contribute to continuous improvement initiatives.

Skills

Customer-facing experience

Technical troubleshooting

Team collaboration

Education

Bachelor's degree / HND in related discipline

Tools

ServiceNow

ITSM

Job description

Sabio Group is seeking a passionate Service Desk Engineer to join our team in the UK. The role involves acting as the first point of contact for clients, with responsibilities spanning incident creation, progress updates, and proactive problem handling.

Ideal candidates will have customer-facing experience, solid technical troubleshooting skills, and a background in ITSM tools like ServiceNow. Degree-level education is preferred, and multilingual capabilities are a plus.