Service Desk Engineer - 3rd Line

JR United Kingdom; Whiteley; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a forward-thinking, community-driven Managed Service Provider as a 3rd Line Service Desk Engineer. In this vital role, you'll take ownership of escalated support tickets and lead technical projects while mentoring junior engineers. This position offers the chance to work in a dynamic environment where your contributions can make a real impact both technically and socially. With opportunities for growth and a supportive technical team, this is the perfect next step for proactive learners who thrive in collaborative settings.

Qualifications

• 4+ years' experience in a technical support role within a Managed Service Provider.
• Hands-on experience with networking solutions and cloud platforms.

Responsibilities

• Take ownership of escalated 3rd line support tickets across various platforms.
• Lead the design and delivery of technical projects and mentor junior engineers.

Skills

Technical Support

Networking

Cloud Platforms

Virtualisation

Customer Communication

Education

Relevant Technical Certifications

Tools

Juniper Networking Solutions

HP/Aruba Networking Solutions

Unifi Wi-Fi Deployment

Job description

Social network you want to login/join with:

Service Desk Engineer - 3rd Line, Whiteley

col-narrow-left

Client:

Spectrum IT Recruitment

Location:

Whiteley, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

?️ Service Desk Engineer – 3rd Line (MSP Environment)

Location: Office-based with regular client site visits

Salary: Up to £45,000 per annum

Driving License Required

Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. From apprentices to directors, their team is united by a strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services.

They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy and team development.

? Key Responsibilities:

• Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms
• Lead the design and delivery of technical projects
• Mentor and support junior engineers across the service desk
• Provide expert on-site support to clients as needed
• Participate in pre-sales meetings to offer technical input alongside account managers
• Maintain thorough documentation in line with internal processes
• Support out-of-hours patching and on-call rota (post-probation)

What We're Looking For:

• 4+ years' experience in a technical support role within a Managed Service Provider (MSP)
• Proven technical breadth – from virtualisation to cloud, networking, and end-user support
• A full, clean UK driving license
• Confidence troubleshooting and resolving complex issues
• A natural communicator with a customer-first mindset
• A proactive learner who enjoys both autonomy and collaboration
• Hands-on experience with Juniper and HP/Aruba networking solutions
• Familiarity with Unifi or Aruba Wi-Fi deployment and support

? Why Apply?

• Work with a forward-thinking, community-driven MSP
• Join a skilled and supportive technical team with real opportunities for growth
• Be involved in a mix of service delivery and project leadership
• Make a real impact — technically, professionally, and socially

Ready to take that next step in your MSP career?

Apply now through Spectrum IT and let’s connect.