Service Desk Engineer - 3rd Line

Spectrum IT Recruitment; Whiteley; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled 3rd Line Service Desk Engineer to join their dynamic Technical Operations team. This role offers the chance to work with a forward-thinking Managed Service Provider, where you'll take ownership of complex support tickets, lead technical projects, and mentor junior staff. With a strong focus on community engagement and professional development, this position allows you to make a real impact while advancing your career in IT. If you're ready for a challenging yet rewarding opportunity, this could be the perfect next step for you.

Qualifications

• 4+ years' experience in a technical support role within a Managed Service Provider.
• Proven technical breadth from virtualization to cloud and networking support.

Responsibilities

• Take ownership of escalated 3rd line support tickets across infrastructure.
• Lead the design and delivery of technical projects and mentor junior engineers.

Skills

Technical Support

Troubleshooting

Networking

Cloud Platforms

Customer Service

Communication

Mentoring

Tools

Juniper

HP/Aruba

Unifi

Aruba Wi-Fi

Job description

5 days ago Be among the first 25 applicants

Spectrum IT Recruitment provided pay range

This range is provided by Spectrum IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $45,000.00/yr

Direct message the job poster from Spectrum IT Recruitment

Scaling Software & Engineering teams in the US & UK

Location: Office-based with regular client site visits

Salary: Up to £45,000 per annum

Driving License Required

Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. From apprentices to directors, their team is united by a strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services.

They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy and team development.

• Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms
• Lead the design and delivery of technical projects
• Mentor and support junior engineers across the service desk
• Provide expert on-site support to clients as needed
• Participate in pre-sales meetings to offer technical input alongside account managers
• Maintain thorough documentation in line with internal processes
• Support out-of-hours patching and on-call rota (post-probation)

What We're Looking For:

• 4+ years' experience in a technical support role within a Managed Service Provider (MSP)
• Proven technical breadth – from virtualisation to cloud, networking, and end-user support
• A full, clean UK driving license
• Confidence troubleshooting and resolving complex issues
• A natural communicator with a customer-first mindset
• A proactive learner who enjoys both autonomy and collaboration
• Hands-on experience with Juniper and HP/Aruba networking solutions
• Familiarity with Unifi or Aruba Wi-Fi deployment and support
• Work with a forward-thinking, community-driven MSP
• Join a skilled and supportive technical team with real opportunities for growth
• Be involved in a mix of service delivery and project leadership
• Make a real impact — technically, professionally, and socially

Ready to take that next step in your MSP career?

Apply now through Spectrum IT and let’s connect.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support and Data Infrastructure and Analytics

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