Service Desk Engineer

JR United Kingdom; Shrewsbury; On-site; GBP 27,000; Full time

Job summary

Join a growing tech team as a Service Desk Engineer! You’ll be the first line of support, handling everything from minor glitches to complex hardware challenges. With a focus on customer service, this role offers opportunities for professional growth in a supportive environment, along with perks like paid annual leave and a pension scheme.

Benefits

Paid annual leave

Company pension

Health & wellbeing scheme

Qualifications

• 2+ years in a service desk or IT support role.
• Excellent troubleshooting and problem-solving skills with Microsoft applications.
• Ability to manage deadlines while maintaining service quality.

Responsibilities

• Rapidly responding to support tickets via phone, email, and in person.
• Owning and managing support requests with a focus on first-time fixes.
• Running diagnostics to reduce repeat support calls.

Skills

Troubleshooting

Problem-Solving

Microsoft Applications

Communication

Job description

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Join a growing tech team as a Service Desk Engineer!

DCS Technology is excited to be partnering with a rapidly expanding client based in Lincolnshire. We're on the lookout for a proactive and customer-focused Service Desk Engineer to be the tech hero our end users need!

What will you be doing?

As the go-to technical first responder, you’ll be the face (and voice!) of IT support. Responsible for handling everything from minor glitches to complex hardware challenges. No two days will be the same!

• Rapidly responding to support tickets via phone, email, and in person.
• Owning and managing support requests with a focus on first-time fixes.
• Diagnosing and documenting incidents following internal policies.
• Providing hands-on support with hardware and server-related issues.
• Running diagnostics to reduce repeat support calls.
• Handling key admin tasks such as account management, equipment tracking, and event log reviews.
• Troubleshooting with a customer-first mindset.
• Continuously upskilling to stay sharp and support swift resolutions.
• Flagging recurring issues or risks to the right teams.
• Sharing your wisdom and best practices with your team and beyond!

What you'll bring

We’re after someone who’s not just tech-savvy but also a fantastic communicator and team player. You’ll thrive in a fast-paced environment and genuinely care about helping people.

You’ll need:

• 2+ years in a service desk or IT support role.
• Excellent troubleshooting and problem-solving skills specifically with Microsoft applications and services.
• The ability to juggle deadlines without compromising service quality.
• Confident, clear communication, both written and verbal.
• A knack for explaining techy stuff in plain English.
• Flexibility and curiosity when it comes to new technologies.
• Familiarity with SLAs and escalation procedures.

What will you receive in return?

Besides the chance to join a growing and supportive tech team, you’ll benefit from:

Location: Lincoln | Salary: Up to £27,000 per annum | Working model: Office-based

Perks: Paid annual leave, company pension, health & wellbeing scheme