Service Desk Engineer

CV Screen; London; On-site; GBP 35,000; Full time

Job summary

A leading global organization specializing in liability insurance is seeking a Service Desk Engineer in Central London. This hybrid role offers a salary of £35,000 plus excellent benefits, including 27 days annual leave and a 10% pension contribution. As part of a dynamic team, you will provide technical support, manage service desk tickets, and assist with IT projects, contributing to a well-established company with over 100 years of expertise.

Benefits

27 days annual leave + 8 bank holidays

10% pension contribution

Private medical cover

Income protection

Flexible hybrid working

Social and volunteering programmes

Life assurance

Qualifications

• Previous experience in IT support or service desk role (1+ years).
• Strong knowledge of Windows OS and Microsoft Office.
• Excellent customer service and troubleshooting skills.

Responsibilities

• Provide 1st and 2nd line technical support to users.
• Set up and maintain hardware including laptops and desktops.
• Manage service desk tickets for timely resolution.

Skills

Customer Service

Troubleshooting

Windows OS

Microsoft Office

Basic Networking

Job description

Service Desk Engineer – London – £35,000 + Excellent Benefits
Hybrid Role | 3 Days Office / 2 Days Remote

Are you an experienced IT professional looking to take the next step in your career? We’re recruiting for a Service Desk Engineer to join a global organisation specialising in liability insurance. Based in Central London near Bank tube station, this hybrid role offers a fantastic opportunity to work for a well-established company with over 100 years of expertise, a global client base, and a strong financial foundation.
Salary: £35,000 + Excellent Benefits.

Duties & Responsibilities

• Provide 1st and 2nd line technical support to users across the UK and US offices.

• Set up and maintain hardware including laptops, desktops, and mobile devices.

• Act as an onsite contact for troubleshooting A/V and network infrastructure.

• Manage service desk tickets, ensuring timely resolution and customer satisfaction.

• Support IT inductions for new starters and assist with IT-related projects.

What Experience is Required

• Previous experience in a similar IT support or service desk role (1+ years).

• Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts.

• Excellent customer service and troubleshooting skills with the ability to prioritise.

Salary & Benefits

• £35,000 salary, dependent on experience.

• 27 days annual leave + 8 bank holidays + Christmas shopping day.

• 10% pension contribution (up to £10,000 p.a.), private medical cover, income protection.

• Season ticket loan, EAP, flexible hybrid working (3 days in-office).

• Social and volunteering programmes, life assurance, and more.

Location

The office is based in Central London, within a short walk from Bank, Liverpool Street and Monument stations. Easily commutable from:
Croydon, Bromley, Ilford, Watford, Romford, Dartford, Reading, St Albans, and Enfield.

How to Apply

Please send your CV to Kate Morgan at CV Screen in strict confidence for immediate consideration.

Alternate Job Titles

• IT Support Engineer

• Desktop Support Technician

• 2nd Line Support Analyst

• Technical Support Specialist