Service Desk Engineer

IntaPeople Limited; Cardiff; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Hybrid working

Training & Certifications

Job summary

IntaPeople Limited is seeking an IT Service Desk Engineer for a South Wales hybrid role with on-site and field support. Start ASAP. You will be the escalation point for complex issues, support Microsoft 365/Azure, manage Windows Server environments and core networking, and ensure documentation and proactive maintenance are in place.

The role offers hybrid working from the Nantgarw/Caerphilly area with free onsite parking and clear progression via training and certifications.

Qualifications

• Proven experience in a Service Desk, 1st/2nd or 3rd Line support role.
• Strong Microsoft technology background.
• Experience supporting Microsoft 365 environments.
• Knowledge of Azure services and cloud technologies.
• Experience administering Windows Server environments.
• Solid networking troubleshooting skills.
• Excellent customer service and communication abilities.
• Strong problem-solving mindset with ownership of issues.

Responsibilities

• Act as escalation point for complex technical support issues.
• Provide remote and occasional on-site support to business customers.
• Troubleshoot Microsoft 365, Azure and hybrid infrastructure environments.
• Support Windows Server environments and core technologies incl. Active Directory, Group Policy, DNS/DHCP, RDS.
• Administer Microsoft 365 tenants and cloud services.
• Support virtualised infrastructure and cloud-based deployments.
• Diagnose networking issues: switching, routing, VPNs, VLANs, firewalls, WAN.
• Provide support for VoIP and unified communications platforms.
• Collaborate with third-party software vendors to resolve issues.
• Maintain accurate system documentation and knowledge articles.
• Assist with proactive monitoring, maintenance and system health checks.

Skills

Microsoft 365

Azure

Entra ID

Intune

Windows Server

Active Directory

Group Policy

DNS

DHCP

Remote Desktop Services

Virtualisation

VPN

Firewall

VLANs

Switching

Routing

VoIP

Tools

Microsoft 365

Azure

Entra ID (Azure AD)

Intune / Endpoint Management

Windows Server

Active Directory

Group Policy

DNS & DHCP

Remote Desktop Services

Virtualisation

VPN

Firewall

VLANs

Endpoint security

VoIP platforms

Job description

IT Service Desk Engineer

South Wales / Hybrid Field-Based Role with a ASAP start date ideal.

What You'll Be Doing

• Acting as the escalation point for complex technical support issues.
• Providing remote and occasional on-site support to business customers.
• Troubleshooting Microsoft 365, Azure and hybrid infrastructure environments.
• Supporting Windows Server environments and core technologies including:
• Active Directory
• Group Policy
• DNS / DHCP
• Remote Desktop Services
• Administering Microsoft 365 tenants and cloud services.
• Supporting virtualised infrastructure and cloud-based deployments.
• Diagnosing networking issues involving:
• Switching, Routing, VPNs, VLANs, Firewalls, WAN connectivity
• Providing support for VoIP and unified communications platforms.
• Collaborating with third-party software vendors to resolve application issues.
• Maintaining accurate system documentation and technical knowledge articles.
• Assisting with proactive monitoring, preventative maintenance and system health checks.

What We're Looking For

Essential Experience

• Proven experience in a Service Desk, 1st/2nd or 3rd Line support role
• Strong Microsoft technology background.
• Experience supporting Microsoft 365 environments.
• Knowledge of Azure services and cloud technologies.
• Experience administering Windows Server environments.
• Solid networking troubleshooting skills.
• Excellent customer service and communication abilities.
• Strong problem-solving mindset with the ability to take ownership of issues.

Technical Skills

Experience with some or all of the following:

• Microsoft 365
• Azure
• Entra ID (Azure AD)
• Intune / Endpoint Management
• Windows Server
• Active Directory
• Group Policy
• DNS & DHCP
• Remote Desktop Services
• Virtualisation technologies
• VPN technologies
• Firewall administration
• VLANs, switching and routing
• Endpoint security solutions
• VoIP platforms

Desirable

• Experience within a Service Desk or Managed Service Provider environment.
• Exposure to cloud migrations and infrastructure projects.
• Relevant Microsoft certifications.
• Experience supporting mixed Microsoft and Apple environments.

Role at a glance:

• IT Service Desk Engineer (Service Desk, Cloud Infrastructure and Field support)
• A starting salary of £32,000 - £36,000 depending on experience
• South Wales – Nantgarw/Caerphilly office with Hybrid working
• Free onsite parking
• Modern, IT focussed officesTraining & Certifications with a clear progression plan.
• Working patterns are typically 08:00-16:00 / 09:30-17:30 providing flexibility around family life
• Plus lots of other benefits ...

Please note, we are unable to provide sponsorship opportunities and candidates must hold a valid driving licence.