Service Desk & Deskside Engineer

Barnsley Business Innovation Centre Limited; Barnsley; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Service Desk & Deskside Engineer, der technischen Support bietet und sicherstellt, dass Vorfälle effizient gelöst werden. Diese Rolle erfordert Erfahrung im Kundenservice und exzellente Kommunikationsfähigkeiten. Mit einem Fokus auf Teamarbeit und exzellenten Service bietet diese Stelle die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und sich weiterzuentwickeln. Flexible Arbeitszeiten und Schulungsangebote sind Teil des Pakets, um sicherzustellen, dass Sie Ihre Fähigkeiten weiterentwickeln und einen positiven Einfluss auf die Gemeinschaft haben können.

Benefits

Flexible Arbeitszeiten

Mitarbeiterrabatte

Gesundheits- und Wellnessunterstützung

Schulungsangebote

Qualifications

• Erfahrung in der Kundenbetreuung und IT-Support.
• Bereitschaft zur Teilnahme an einem IOSH Working Safely Kurs.

Responsibilities

• Bereitstellung technischer Unterstützung und effiziente Lösung von Vorfällen.
• Einhalten von Service Level Agreements und Dokumentation.

Skills

Kundenservice

Call Handling

IT Troubleshooting

Kommunikationsfähigkeiten

Verständnis von SLAs

Education

Level 2 Qualification

ITIL Foundation Training

Tools

IT Software

IT Hardware

Job description

Join to apply for the Service Desk & Deskside Engineer role at Barnsley Council

Position reference: 50128547

Directorate: Core | Service: Customer, Information and Digital Services

Salary: £24,027 - £33,366 (Career Grade)

Working Arrangements: Monday - Friday

Hours per week: 37

Contract type: Permanent

We are happy to discuss flexible working arrangements; please get in touch.

Closing date: 16/05/2025 at 23:59

This post requires an Enhanced DBS Check. If you have lived overseas in the last five years, be prepared to apply for an overseas criminal records check. For assistance, contact [e-mail].

Please ensure you have all necessary legal documents, such as a valid visa, when applying. Our organization cannot sponsor visas.

Pensions regulations may affect pension entitlements if you are in receipt of a pension when starting employment. Seek advice from the relevant Pensions Authority.

At Barnsley Council, you can start a career that makes a real difference, supporting our community and your own growth. We offer benefits such as flexible working, employee discounts, health and wellbeing support, and training opportunities.

Join our team as we work to make Barnsley a place of possibilities.

• We support around 243,000 residents and are a major employer in the borough.
• Our work makes a real difference; develop your skills and make change happen.
• Enjoy competitive pay, a great pension scheme, and flexible working options.
• Opportunities for career development and training are available.
• Your skills will help us realize our vision for Barnsley.
• We work closely with residents, partners, and organizations to bring about positive change.

About The Post

Please specify the level you are applying for.

We seek an ambitious Service Desk and Deskside Engineer to provide technical support, ensuring incidents are resolved efficiently within SLAs. The ideal candidate will have experience in a fast-paced IT environment, excellent customer service and communication skills, and the ability to solve complex issues.

Requirements

• Experience in customer service, call handling, or face-to-face support.
• Ability to follow instructions and procedures for incident resolution.
• Understanding of Service Level Agreements.
• Knowledge of Asset Management and record keeping.
• Interest in IT Software and Hardware, including emerging technologies like AI and Automation.

The successful candidate must be dynamic, with excellent troubleshooting skills and a customer-focused approach.

Minimum qualifications include a Level 2 qualification and willingness to attend an IOSH Working Safely course. ITIL foundation training is desirable.

Location: Westgate Plaza One, Barnsley, with support for flexible working.

Working hours: 37 hours/week, flexi-time, service coverage from 9 am to 5 pm.

We value honesty, teamwork, excellent service, and pride in our work. We support your growth through training and development opportunities.

For more information or an informal discussion, contact Damien Heeley at [e-mail].

Please review the attached documents to assist with your application. Ensure your application demonstrates how you meet the criteria.

We welcome questions about flexible working and are committed to an inclusive recruitment process. CVs are not accepted. We value diversity and are an equal opportunities employer.

Visit www.barnsley.gov.uk/jobs.