Service Desk Engineer

Nuclearinst; Bristol; On-site; GBP 32,800 - 35,400; Full time

Benefits offered by this job

Generous holiday allowance

Matched pension with life assurance

Digital GP and health checks

Job summary

Babcock is seeking a Service Desk Engineer for our Technology Centre in Stoke Gifford, Bristol. The role involves second-line application support, handling incidents with ITIL processes, and ensuring systems remain reliable and available.

You will interact with internal users, gain exposure to enterprise databases, and have clear development pathways within IT service management and application support. This is a full-time, site-based position.

Qualifications

• Experience supporting software applications in a service/operational environment.
• Knowledge of IT service management tools for incident handling.
• Technical understanding of databases, including Oracle and SQL.
• Analytical and methodical problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Resolve application support incidents using ITIL-aligned processes.
• Investigate and respond to support requests via phone and email within SLAs.
• Prioritise workloads and ensure positive customer outcomes.
• Record, update and communicate progress using service management tools.
• Collaborate with wider IT teams and escalate when needed.

Skills

ITIL

SQL

Oracle

Incident handling

Service management tools

Education

ITIL/Oracle/SQL certification

Tools

ITSM tools

Job description

Job Title: Service Desk Engineer

Location: Stoke Gifford, Bristol

Compensation: £28,300 - £35,400 Depending on Experience + Benefits

Role Type: Full time / Permanent

Role ID: SF73454

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.

The role

As a Service Desk Engineer, you’ll be at the forefront of supporting business‑critical software applications used across defence, aerospace and engineering environments. Working within a structured service management team, you’ll provide second‑line application support, resolving incidents efficiently and ensuring systems remain reliable, secure and available.

Day-to-day, you’ll interact with a wide range of internal users and stakeholders, gaining exposure to enterprise systems, databases and service management practices. With clear development pathways and access to training, the role offers strong long‑term career growth within IT service management and application support.

• Resolving application support incidents, using ITIL‑aligned service management processes
• Investigating and responding to support requests, via phone and email within agreed service levels
• Prioritising and managing workloads, ensuring positive customer outcomes
• Recording, updating and communicating progress, using service management tools
• Collaborating with wider IT teams, escalating issues where appropriate

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours.

Essential experience of the Service Desk Engineer

• Experience supporting software applications in a service or operational environment
• Working knowledge of IT service management tools for incident handling
• Technical understanding of databases, including Oracle or SQL
• Strong analytical and methodical approach to problem solving
• Ability to communicate technical information clearly to non‑technical users

Qualifications for the Service Desk Engineer

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would } like to hear from you.

• Certifications or training in ITIL, Oracle or SQL - Desirable

Security Clearance

The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock

We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work‑life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 18/06/2026