Service Desk Engineer

IntaPeople Limited; Bridgend; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading company is seeking an experienced Service Desk Engineer to join their Technology team in South Wales. The role involves providing first-class IT support to users globally, ensuring smooth operation of systems, and maintaining high service levels. Candidates should have relevant experience and strong problem-solving skills.

Benefits

Free onsite parking

30 days annual leave + Bank Holidays

Company bonus scheme

Opportunity to travel to European sites

Progression within the growing digital team

Qualifications

• 1+ years experience as an IT Support analyst/engineer.
• Experience with Office 365 and User Administration.
• Strong understanding of IT environments.

Responsibilities

• Provide 1st and 2nd line support to users.
• Maintain service level agreements.
• Troubleshoot and configure devices.

Skills

Problem Solving

Communication

Customer Service

Job description

IntaPeople are currently supporting a large globally based organisation with the recruitment for an experienced Service Desk Engineer to join their Technology team in South Wales. As an IT Support Engineer, you'll provide first-class support to users across the globe from problem solving to improving systems, and keeping their digital estate running smoothly.

Skills at a glance:

• Previous experience working within an IT Support function/team/service desk etc
• 1+ years experience working as an IT Support analyst/engineer
• Experience working with Office 365, User Administration
• Knowledge of Networks would be desirablebut not essential
• A good understanding of IT environments with strong problem solving skills
• Strong communication skills, both written and verbal
• Ability to build relationships and provide high level of customer service

What you will be doing:

• Maintaining the highest possible service level agreements for the business
• Supporting internal users with the installation, configuration and ongoing usability of Laptop, Desktop computers, Printers etc
• Provide both 1^st and 2^nd line support to thousands of users
• Configurating and troubleshooting on all devices (laptop/pc/tablets etc)
• Prive training to internal users across the globe
• Ensuring employees hardware is connected with corporate systems
• Resolving and repairing any PC/Windows related issues
• Preparing and rolling out new hardware for new starters
• Supporting with IT Asset Management process and maintain hardware inventory
• Configurating and troubleshooting on devices
• Handling user request/technical issues as per policies and guidelines

Role at a glance

• IT Support Analyst/Consultant
• A starting salary of £27,000 - £30,000 (depending on experience)
• Hybrid working onsite in South Wales (3days office/2days wfh)
• Follow an ‘around the sun’ support shift pattern
• Free onsite parking
• The opportunity to travel to European sites
• 30 days annual leave + Bank Holidays
• A company bonus scheme – based on company performance
• Progression within this growing digital team and organisation as a whole

Plus many other benefits such as salary sacrifice, retail vouchers etc

For more information please call Nathan Handley on 02920 252 500 or click APPLY now to be considered.

Please note, this role requires you to be onsite near Bridgend at least 3 days per week so candidates should be able to be within a reasonable distance for this.

We currently do not have the ability to provide sponsorship to candidates who are not able to live and work within the UK without restriction.