Service Desk Engineer

British Veterinary Association; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to animal health as a Service Desk Engineer. This hybrid role focuses on providing exceptional technical support to clinics, managing support tickets, and ensuring the smooth operation of systems. You will be the first point of contact for end-users, troubleshooting a variety of issues. The ideal candidate will have a passion for technology, excellent communication skills, and experience in IT support. With a commitment to employee wellbeing and career growth, this opportunity offers a supportive environment where you can thrive and make a difference in the lives of animals and their owners.

Benefits

25 days annual leave

Birthday as a paid day off

Cycle to Work scheme

Employee wellbeing initiatives

Pension

Discounted staff pet care

Dog Friendly office

Parking available

Qualifications

• At least one year of first-line support experience is required.
• Prior experience in a Managed Service Provider (MSP) is preferred.

Responsibilities

• Act as the first point of contact for technical issues remotely.
• Manage and prioritize support tickets efficiently.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Technical Support

Communication Skills

Troubleshooting

Ticketing System Management

Remote Support

Education

Experience in IT Support

Experience with Managed Service Provider (MSP)

Tools

Ticketing System

Desktop Software

Network Tools

Job description

About Us

We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals.

About The Role:

As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role.

In this role you will:

1. Act as the first point of contact for end-users' technical issues, remotely.
2. Manage and prioritize support tickets using the designated ticketing system.
3. Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
4. Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.

What we look for in you:

We are looking for a collaborative and empathetic team player who can work autonomously. You will be passionate about technology and stay up-to-date with the latest industry trends, technologies, and best practices.

Join our team and become an integral part of our commitment to providing outstanding technical support and solutions to our clinics and back-office staff. We offer a competitive salary, a supportive work environment, and opportunities for career growth. This opportunity is offered as a hybrid role. Apply today and take the next step in your IT support career!

Next Steps:

After receiving your up-to-date CV and being shortlisted, you will be contacted by one of our experienced recruitment team. Following your call with the recruitment team, should you be successful, you will be invited to attend an interview.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:

• Work-life balance:
• 25 days annual leave
• Your birthday as a paid day off
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discounted staff pet care
• Dog Friendly office
• Parking available

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.