Service Desk Coordinator

Australasian Recruitment Company; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Australasian Recruitment Company is seeking a Service Desk Coordinator for a temporary opportunity in London to support a fashion label's IT helpdesk. You will handle requests via phone, email, or ticketing, provide technical support, and document resolutions.

The role emphasizes customer service, collaboration with IT teams, and ongoing training to stay current with technologies and processes.

Qualifications

• Minimum 12 months in an administrative role.
• Minimum 12 months in an IT role.
• Excellent written and verbal communication.
• Ability to learn new technologies quickly.

Responsibilities

• Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner
• Providing technical support and troubleshooting for hardware, software, and network-related issues
• Documenting all incidents, service requests, and resolutions accurately and thoroughly
• Escalating complex issues to the appropriate teams or senior analysts as needed
• Collaborating with other IT teams to resolve issues and implement solutions
• Assisting with user account management tasks such as password resets and access provisioning
• Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness
• Participating in training sessions to stay updated on new technologies and processes
• Maintaining a positive and professional demeanour when interacting with users, ensuring excellent customer service at all times

Tools

Ticketing system

Job description

SERVICE DESK COORDINATOR

A temporary opportunity to support an exciting fashion label with the IT support helpdesk!

SERVICE DESK COORDINATOR ROLE:

• Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner
• Providing technical support and troubleshooting for hardware, software, and network-related issues
• Documenting all incidents, service requests, and resolutions accurately and thoroughly
• Escalating complex issues to the appropriate teams or senior analysts as needed
• Collaborating with other IT teams to resolve issues and implement solutions
• Assisting with user account management tasks such as password resets and access provisioning
• Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness
• Participating in training sessions to stay updated on new technologies and processes
• Maintaining a positive and professional demeanour when interacting with users, ensuring excellent customer service at all times

SERVICE DESK COORDINATOR ESSENTIALS:

• Minimum 12 months in an administrative role
• Minimum 12 months in an IT role

Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation