Service Desk & Asset Coordination Specialist

Wavenet; Wakefield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programmes

Additional day of annual leave each 12

Job summary

Wavenet is a UK-based managed services provider delivering cybersecurity, communications and connectivity. This Service Desk Administrator role is based in Wakefield with permanent, full-time hours and shifts 7am–7pm, Monday to Friday.

Applicants must have lived in the UK for 5+ years and be eligible for security clearance. You’ll manage IT assets, maintain data accuracy for reporting, support incidents and requests, and work with teams and suppliers to meet service levels.

Qualifications

• Strong attention to detail, ensuring high accuracy in asset records and ticket updates.
• Effective time management and prioritisation to meet SLAs.
• Confident use of MS Office tools (Excel, Outlook, Word) to support reporting and administration.
• Clear written and verbal communication with customers, colleagues, and suppliers.
• Teamwork and collaboration within the Service Desk.
• Proactive problem-solving to identify issues and resolve discrepancies.
• Strong organisational skills for handling multiple tasks.
• Numeracy and literacy skills supporting accurate reporting.
• Customer-focused mindset with a responsive service approach.

Responsibilities

• High data accuracy: ITSM asset records (laptops, mobile phones, tablets, peripherals) maintained to a high standard.
• SLA adherence: Incidents and service requests progressed within agreed SLAs.
• Quality ticket management: Logs created clearly using MS Office & ITSM for reporting.
• Effective communication: Clear updates with users, teams and suppliers.
• Team contribution: Support the wider Service Desk and demonstrate teamwork.
• Problem resolution: Identify issues, investigate discrepancies and resolve efficiently.

Skills

Attention to detail

Time management

MS Office

Communication

Teamwork

Problem solving

Organisation

Numeracy

Customer focus

ITSM knowledge

Tools

ITSM

Job description

Wavenet is a UK-based managed services provider delivering cybersecurity, communications and connectivity. This Service Desk Administrator role is based in Wakefield with permanent, full-time hours and shifts 7am–7pm, Monday to Friday.

Applicants must have lived in the UK for 5+ years and be eligible for security clearance. You’ll manage IT assets, maintain data accuracy for reporting, support incidents and requests, and work with teams and suppliers to meet service levels.