IT Service Desk Administrator – Asset & SLA Champion

wavenet; Newton Hill; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Annual leave up to 28 days

Private medical cover

Discounted health plans

Eye care scheme

Wellbeing programme

Résumé du poste

Wavenet is a UK-based managed services provider specializing in cybersecurity, communications, and connectivity. The Service Desk Administrator will support IT asset management and provide administrative and operational support to keep service levels high.

You will ensure data integrity for reporting and invoicing, handle incidents, communicate with users and suppliers, and contribute to a positive team environment while upholding quality and accuracy in daily tasks.

Qualifications

• Strong attention to detail, ensuring high accuracy in asset records and ticket updates.
• Effective time management and prioritisation to meet SLAs and deadlines.
• Confident use of MS Office tools (Excel, Outlook, Word) to support reporting, communication, and administration.
• Clear communication skills, both written and verbal, with customers, colleagues, and suppliers.
• Teamwork and collaboration, supporting the wider Service Desk and contributing to a positive team environment.
• Problem-solving ability with a proactive approach to identifying issues and resolving discrepancies.
• Organisation skills enabling multi-tasking and efficient handling of requests.
• Numeracy and literacy skills supporting accurate reporting and professional communication.
• Customer-focused mindset ensuring a responsive, professional service.

Responsabilités

• High data accuracy: ITSM asset records (laptops, mobile phones, tablets, peripherals) are consistently accurate, complete, and maintained to a high standard, with strong attention to detail.
• SLA adherence: Incidents and service requests progressed and resolved within agreed SLAs through effective time management and prioritisation.
• Quality ticket management: Calls and requests logged clearly and accurately, with good use of systems (MS Office & ITSM), enabling efficient handling and reporting.
• Effective communication: Clear, professional communication with users, teams, and suppliers ensures smooth coordination and timely updates.
• Team contribution: Actively supports the wider Service Desk, demonstrating flexibility and teamwork.
• Problem resolution: Identifies issues, investigates discrepancies, and takes ownership to resolve them efficiently.

Outils

MS Office Suite

ITSM tool

Description du poste

Wavenet is a UK-based managed services provider specializing in cybersecurity, communications, and connectivity. The Service Desk Administrator will support IT asset management and provide administrative and operational support to keep service levels high.

You will ensure data integrity for reporting and invoicing, handle incidents, communicate with users and suppliers, and contribute to a positive team environment while upholding quality and accuracy in daily tasks.