Service Desk Analyst (Previous Relevant Experince is Required)

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the UK is seeking a Service Desk Analyst to join their Customer IT Service Centre. This full-time, office-based role offers a competitive salary, uncapped overtime options, and extensive training. The successful candidate will provide excellent customer service and support managed service contracts while working in a 4 days on / 4 days off shift pattern. Opportunities for career development and a supportive work environment are emphasized.

Benefits

Competitive salary

Pension scheme

Family policies

Health support

Discounts

26 days annual leave

Ongoing career development

Qualifications

• Experience in customer service or related fields valued.
• Technical support experience not mandatory; training provided.

Responsibilities

• Act as the first point of contact for incidents and requests.
• Log and manage tickets, coordinate with engineers.

Skills

Customer Service

Proficiency in Microsoft Office

Job description

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Service Desk Analyst (Previous Relevant Experience is Required), Northampton

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Client:

Telent

Location:

Northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. The role involves supporting our managed service contracts, providing excellent customer service, and working in a 4 days on / 4 days off shift pattern. This office-based role offers training and career progression opportunities.

The successful candidate will act as the first point of contact for incidents and requests, log and manage tickets, coordinate with engineers, and ensure high customer satisfaction. Experience in customer service or related fields is valued; technical support experience is not mandatory as training will be provided. Proficiency in Microsoft Office is required.

Benefits include a competitive salary, pension scheme, family policies, health support, and discounts. Telent is a leading technology company supporting critical digital infrastructure across the UK, with a focus on inclusivity, responsibility, collaboration, and customer focus.