Service Desk Analyst (Previous Relevant Experince is Required)

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Liverpool is seeking a Service Desk Analyst to join their Customer IT Service Centre. This full-time, permanent role involves providing excellent customer service, handling incidents, and supporting critical infrastructure. The position offers a 4 days on / 4 days off shift pattern, opportunities for training, and a competitive salary with benefits.

Benefits

Pension Scheme

Family-Friendly Policies

Health Support

Discounts through Telent Rewards

26 Days Annual Leave

Qualifications

• Experience in customer service or administration required.
• Proficiency in Microsoft Office is necessary.

Responsibilities

• Act as the first point of contact for incidents.
• Log requests and maintain customer relationships.
• Ensure high levels of incident ownership.

Skills

Customer Service

Administration

Microsoft Office

Job description

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Service Desk Analyst (Previous Relevant Experience is Required), Liverpool

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Client:

Telent

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. The role involves handling customer incidents and requests, providing excellent customer service, and supporting the maintenance of critical infrastructure. The position offers a 4 days on / 4 days off shift pattern, office-based work at our modern Camberley service centre, and opportunities for training and career growth.

Responsibilities include acting as the first point of contact for incidents, logging requests, maintaining customer relationships, and ensuring high levels of incident ownership. The ideal candidate has experience in customer service or administration, proficiency in Microsoft Office, and a passion for customer support. Technical support experience or ITIL knowledge is desirable but not essential.

Benefits include a pension scheme, family-friendly policies, health support, and discounts through Telent Rewards. Telent is committed to diversity and inclusion and aims to create an environment where everyone can thrive.