IT Support Specialist (Previous Relevant Experince is Required)

JR United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in digital infrastructure is seeking an IT Support Specialist to join their Customer IT Service Centre. The role involves supporting managed service contracts, providing excellent customer service, and participating in ongoing training and career development. The position operates on a 4 days on / 4 days off shift pattern, ensuring a balanced work-life experience. Candidates should have a passion for customer service and proficiency in Microsoft Office, with prior experience in customer support preferred.

Benefits

Competitive Salary

Overtime Options

20% Salary Uplift for Shift Work

26 Days Annual Leave

Company Pension Scheme

Family-Friendly Policies

Wellbeing Support

Discount Schemes

Qualifications

• Experience in customer service, retail, or helpdesk roles.
• ITIL awareness is desirable.

Responsibilities

• Act as the first point of contact for incidents and requests.
• Log and follow up on incidents and requests.
• Provide consistent, high-quality customer service.

Skills

Customer Service

Proficiency in Microsoft Office

Call Handling

Ability to Work Independently

Teamwork

Job description

Social network you want to login/join with:

IT Support Specialist (Previous Relevant Experience is Required), Warrington, Cheshire

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Client:

Telent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts, providing excellent customer service, and participating in ongoing training and career development.

This is a 4 days on / 4 days off shift pattern role, working 11-hour rotating shifts from our modern office in Camberley (GU15 3YL).

Our Technology Teams are committed to digital innovation. Join us to contribute to critical infrastructure and enjoy a rewarding career.

What you’ll do:

• Act as the first point of contact for incidents, requests, and queries via multiple platforms
• Log and follow up on incidents and requests
• Provide consistent, high-quality customer service
• Coordinate logistics for IT incidents and engineer scheduling
• Maintain customer relationships and incident ownership
• Proactively liaise with vendors and escalate issues as needed
• Meet KPIs set by management

Who you are:

Passionate about customer service, with experience in retail, customer support, or administration preferred. Proficiency in Microsoft Office is required. On-the-job training will be provided.

Key requirements:

• Experience in customer service, retail, or helpdesk roles
• Proficiency in Microsoft Office
• Call handling experience is a plus
• Ability to work independently and in teams
• ITIL awareness is desirable

What we offer:

• Competitive salary, overtime, and shift uplift
• 26 days annual leave
• Company pension scheme
• Family-friendly policies and wellbeing support
• Discount schemes

About Telent:

Telent is a leader in mission-critical communications and digital infrastructure, offering opportunities to develop and make an impact. We foster an inclusive culture that values diversity and innovation.

Our core values are:

• Be Inclusive
• Take Responsibility
• Be Customer-focused