Service Desk Analyst (Previous Relevant Experince is Required)

JR United Kingdom; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst to support their Customer IT Service Centre. This full-time, permanent role involves a 4 days on/4 days off shift pattern, providing customer service and managing incidents. The position offers competitive salary, overtime options, and career development opportunities.

Benefits

Competitive salary with overtime and shift bonuses

26 days annual leave

Company pension scheme (4-6% match)

Family-friendly policies and health support

Discount schemes for entertainment and shopping

Qualifications

• Experience in customer service, retail, or administration is valuable.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) is required.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Logging incidents and requests through a customer portal.
• Providing excellent customer service and timely follow-ups.

Skills

Customer Service

Microsoft Office

Job description

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Service Desk Analyst (Previous Relevant Experience is Required), Lincoln

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Client:

Telent

Location:

Lincoln, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre at our modern Camberley office. This role involves supporting our managed service contracts with comprehensive training and career development opportunities.

This role operates on a 4 days on / 4 days off shift pattern, with 11-hour rotating shifts from 7am to 7pm or 7pm to 7am, based at our Camberley service centre (GU15 3YL).

Our Technology Teams are committed and innovative. Join us to contribute to the digital revolution, supporting critical infrastructure nationwide, with rewarding work that makes a real impact.

Responsibilities include:

• Being the first point of contact for incidents, requests, and queries via multiple platforms
• Logging incidents and requests through a customer portal
• Providing excellent customer service and timely follow-ups
• Ordering and coordinating IT spare parts and resources
• Maintaining customer relationships and incident ownership
• Proactively liaising with vendors and managing escalations
• Meeting KPIs set by management

Ideal candidate profile:

Experience in customer service, retail, or administration is valuable; specific Service Desk experience is not essential. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) is required. The role emphasizes customer support over technical troubleshooting, suitable for those eager to develop a long-term career.

What we offer:

• Competitive salary with overtime and shift bonuses
• 26 days annual leave
• Company pension scheme (4-6% match)
• Family-friendly policies and health support
• Discount schemes for entertainment and shopping

About Telent:

Telent specializes in mission-critical communications and digital infrastructure support, employing over 2,500 professionals dedicated to innovation and connectivity. We foster an inclusive culture that values diversity and growth.

Our core values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused