Service Desk Analyst (Previous Relevant Experince is Required)

Telent; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Desk Analyst to join their team in Camberley. This full-time, on-site role involves being the first point of contact for customer incidents and requests across various platforms. The successful candidate will enjoy a competitive salary, uncapped overtime, and a 20% uplift for shift work. With a focus on career development and a supportive culture, this position offers an exciting opportunity to make a meaningful impact on digital infrastructure while working in a dynamic environment. Join a dedicated team committed to excellence and customer satisfaction.

Benefits

26 days of annual leave

Pension scheme

Health support

Discounts on various services

Ongoing career development opportunities

Qualifications

• Experience in customer service or administration in demanding environments.
• Proficiency in Microsoft Office programs is required.

Responsibilities

• First point of contact for customer incidents and requests.
• Log incidents, maintain customer relationships, and meet KPIs.

Skills

Customer Service

Administration

Microsoft Office

Call Handling

ITIL

Job description

Service Desk Analyst (Previous Relevant Experience is Required)

This role is based in Camberley, Surrey, United Kingdom, and is an on-site position. The successful candidate will work a 4-day on / 4-day off shift pattern, with 11-hour rotating shifts from 7am to 7pm and 7pm to 7am. The position is full-time and permanent, with a competitive starting salary, uncapped overtime, a 20% uplift for shift work, 26 days of annual leave, and ongoing career development opportunities.

As a Service Desk Analyst at Telent, you will be the first point of contact for customer incidents, requests, and queries across various platforms such as phone, email, B2B, and customer portals. Your responsibilities include logging incidents, ensuring excellent customer service, following up on actions, scheduling resources, maintaining customer relationships, and meeting KPIs.

The ideal candidate should have experience in customer service, administration, or coordination in demanding environments like retail, call centers, or public sectors. Proficiency in Microsoft Office programs is required. While specific Service Desk experience is not essential, on-the-job training will be provided.

Key requirements include confidence in computer use, call handling experience, ability to work independently and in a team, and familiarity with ITIL (desirable but not essential).

Telent offers a diverse career path, inclusive culture, pension scheme, health support, and discounts on various services. Join us to make a meaningful impact on digital infrastructure and be part of a dedicated team committed to excellence.