IT Technician

JR United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT support is seeking an IT Technician to join their team at the Raynesway site. The role involves providing essential hardware support, conducting break-fix services, and ensuring business continuity through effective IT service delivery. Ideal candidates will have strong technical skills, SC clearance, and experience in a customer-facing support environment.

Qualifications

• Must have current SC clearance.
• Proven experience in desktop support or technician role.
• Strong knowledge of Windows desktop environments.

Responsibilities

• Provide break-fix support and diagnostics for hardware.
• Conduct hardware builds and configurations for new equipment.
• Operate a Tech Bar offering user support.

Skills

Break-fix support

Hardware configuration

Second line software support

Interpersonal skills

Remote support tools

ITSM ticketing systems

Job description

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Working Hours: Monday to Friday, 09:00 – 17:30

Clearance Requirement: MUST have current SC clearance

Purpose of Role:

To provide additional resource for the client’s hardware support function at their Raynesway site, contributing to the operational delivery of break-fix support, hardware builds, and BAU software ticket resolution.

Job Description:

As a IT Technician, you will be responsible for supporting onsite IT hardware and software services. You will work closely with the Hardware team and broader IT function to maintain business continuity for end-users.

Key Responsibilities:

• Provide break-fix support and diagnostics for hardware, including laptops and desktops.
• Conduct hardware builds and configurations for new equipment.
• Operate a Tech Bar 5x per week on a rotational schedule, offering face-to-face user support.
• Resolve 2nd line software issues, including remote desktop troubleshooting and ticket management.
• Collaborate with other IT teams and escalate issues as needed.
• Maintain documentation of fixes and ensure ITSM systems are kept up to date.
• Proven experience in a similar desktop support or technician role.
• Strong knowledge of Windows desktop environments and hardware configuration.
• Experience with break-fix diagnostics and desktop/laptop builds.
• Excellent interpersonal skills, especially in a customer-facing support environment (Tech Bar).
• Proficient in remote support tools and ITSM ticketing systems.
• Able to work independently as well as part of a team.
• Must have current SC clearance due to security and clearance requirements.