Service Desk Analyst II – IT Support & Infrastructure

Wrightbus; Northern Ireland; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

Life Insurance

Local discounts

Job summary

Wrightbus seeks a Service Desk Analyst Level 2 to deliver IT support for internal customers on-site and remotely. The role covers proactive maintenance, incident handling, and data updates within an expanding IT environment.

You will work with AD, Office 365, and MS tools, contributing to improvement projects and knowledge base updates while collaborating with vendors for issue resolution.

Qualifications

• 4 years equivalent experience in supporting, implementing, and managing IT services.

Responsibilities

• Provide day-to-day support and maintenance of LAN/WAN/Wi‑Fi and Firewall infrastructure.

Skills

End user IT support

Troubleshooting IT issues

Incident logging & resolve

Windows 10/11

Active Directory

Office 365

Desktop applications

Network troubleshooting

MS Teams

MS Office

English communication

Tools

Active Directory

Office 365

Job description

Wrightbus seeks a Service Desk Analyst Level 2 to deliver IT support for internal customers on-site and remotely. The role covers proactive maintenance, incident handling, and data updates within an expanding IT environment.

You will work with AD, Office 365, and MS tools, contributing to improvement projects and knowledge base updates while collaborating with vendors for issue resolution.