Service Desk Analyst: Fast IT Support & Customer Focus

LLOYD'S REGISTER INTERNATIONAL; Basildon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Peabody is seeking a Service Desk Analyst to be the first point of contact for IT support across the organisation. You will help colleagues resolve technical issues and ensure a smooth, efficient service.

As part of the Service Desk team, you will manage incidents, troubleshoot, and collaborate with wider IT teams to keep services running effectively, with a focus on meeting SLAs and delivering excellent customer service.

Qualifications

• Experience in a Service Desk, IT Support or Helpdesk environment.
• Strong knowledge of Microsoft desktop environments, Active Directory and general IT troubleshooting.
• Excellent customer service, communication and problem-solving skills.

Responsibilities

• Provide first-line technical support and resolve incidents and service requests within agreed SLAs.
• Troubleshoot hardware, software and system issues, escalating where appropriate.
• Maintain accurate records and updates within the IT Service Management (ITSM) system.
• Work closely with colleagues and third-party suppliers to deliver excellent customer service and support.

Skills

Service desk exp

Windows desktop

Active Directory

Customer service

IT troubleshooting

CompTIA cert

ITIL Foundation

SDI

Tools

ITSM tools

Job description

Peabody is seeking a Service Desk Analyst to be the first point of contact for IT support across the organisation. You will help colleagues resolve technical issues and ensure a smooth, efficient service.

As part of the Service Desk team, you will manage incidents, troubleshoot, and collaborate with wider IT teams to keep services running effectively, with a focus on meeting SLAs and delivering excellent customer service.