Service Desk Analyst

LLOYD'S REGISTER INTERNATIONAL; Basildon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Peabody is seeking a Service Desk Analyst to be the first point of contact for IT support across the organisation. You will help colleagues resolve technical issues and ensure a smooth, efficient service.

As part of the Service Desk team, you will manage incidents, troubleshoot, and collaborate with wider IT teams to keep services running effectively, with a focus on meeting SLAs and delivering excellent customer service.

Qualifications

• Experience in a Service Desk, IT Support or Helpdesk environment.
• Strong knowledge of Microsoft desktop environments, Active Directory and general IT troubleshooting.
• Excellent customer service, communication and problem-solving skills.

Responsibilities

• Provide first-line technical support and resolve incidents and service requests within agreed SLAs.
• Troubleshoot hardware, software and system issues, escalating where appropriate.
• Maintain accurate records and updates within the IT Service Management (ITSM) system.
• Work closely with colleagues and third-party suppliers to deliver excellent customer service and support.

Skills

Service desk exp

Windows desktop

Active Directory

Customer service

IT troubleshooting

CompTIA cert

ITIL Foundation

SDI

Tools

ITSM tools

Job description

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Service Desk Analyst

Vacancy Reference peabodygroup/TP/1231/1367

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Our Vacancy

Service Desk Analyst – Deliver Outstanding IT Support

Are you passionate about technology and great customer service? As a Service Desk Analyst, you'll be the first point of contact for IT support across Peabody, helping colleagues resolve technical issues and ensuring they receive a smooth and efficient service.

Working as part of our Service Desk team, you'll manage incidents and service requests, troubleshoot technical issues and work closely with wider IT teams to keep services running effectively.

What you'll be doing

• Provide first-line technical support and resolve incidents and service requests within agreed SLAs.
• Troubleshoot hardware, software and system issues, escalating where appropriate.
• Maintain accurate records and updates within the IT Service Management (ITSM) system.
• Work closely with colleagues and third-party suppliers to deliver excellent customer service and support.

What you'll bring

• Experience working in a Service Desk, IT Support or Helpdesk environment.
• Strong knowledge of Microsoft desktop environments, Active Directory and general IT troubleshooting.
• Excellent customer service, communication and problem-solving skills.
• Relevant certifications such as CompTIA, ITIL Foundation or Service Desk Institute (SDI)are desirable.

Why Join Us?

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

More information on our benefits

We reserve the right to close this advert early if we receive sufficient applications to progress to the next stage of the recruitment process.