Service Desk Analyst — BAU IT Support & Security

Weightmans Llp; Greater Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Weightmans is seeking an IT Service Desk Analyst to provide BAU Level 1 support across our IT estate in Manchester. You will diagnose and resolve issues, perform routine maintenance, and support colleagues with hardware, software, and security tasks, delivering a high standard of customer service.

Reporting to the Service Desk Team Leader, you will collaborate with other IT teams, adhere to security policies, and contribute to continuous improvement of IT services while adapting to changing

Qualifications

• Strong understanding of Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
• ITIL knowledge or qualifications.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Ability to manage multiple priorities and deliver high-quality outcomes under pressure.

Responsibilities

• Technical Operations Provide BAU support and resolve IT issues.
• Carry out maintenance tasks as required to maintain the performance and security of our estate.
• Security & Compliance Maintain systems that enhance organisational security posture. Ensure compliance with legal obligations, ISO standards, and internal security policies.
• Team Collaboration Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.

Skills

Windows OS

Active Directory

SSO

Networking

M365

Endpoint management

Hardware security

ITIL

Communication

Prioritisation

Tools

None

Job description

Weightmans is seeking an IT Service Desk Analyst to provide BAU Level 1 support across our IT estate in Manchester. You will diagnose and resolve issues, perform routine maintenance, and support colleagues with hardware, software, and security tasks, delivering a high standard of customer service.

Reporting to the Service Desk Team Leader, you will collaborate with other IT teams, adhere to security policies, and contribute to continuous improvement of IT services while adapting to changing