Service Desk Analyst

Weightmans Llp; Greater Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Weightmans is seeking an IT Service Desk Analyst to provide BAU Level 1 support across our IT estate in Manchester. You will diagnose and resolve issues, perform routine maintenance, and support colleagues with hardware, software, and security tasks, delivering a high standard of customer service.

Reporting to the Service Desk Team Leader, you will collaborate with other IT teams, adhere to security policies, and contribute to continuous improvement of IT services while adapting to changing

Qualifications

• Strong understanding of Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
• ITIL knowledge or qualifications.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Ability to manage multiple priorities and deliver high-quality outcomes under pressure.

Responsibilities

• Technical Operations Provide BAU support and resolve IT issues.
• Carry out maintenance tasks as required to maintain the performance and security of our estate.
• Security & Compliance Maintain systems that enhance organisational security posture. Ensure compliance with legal obligations, ISO standards, and internal security policies.
• Team Collaboration Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.

Skills

Windows OS

Active Directory

SSO

Networking

M365

Endpoint management

Hardware security

ITIL

Communication

Prioritisation

Tools

None

Job description

About your new role

PLEASE NOTE: This role is not on the list of occupations eligible for sponsorship under the Skilled Worker route The IT Service Desk Analyst will be responsible for providing BAU Level 1 support and maintenance across our IT estate. The role demands a hands-on technical analyst who can deliver exceptional colleague IT experiences day to day, as well as maintenance and enhancement of IT systems such as Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, and security fundamentals. The role requires excellent customer service skills as you will spend most of your day interacting with colleagues requiring assistance. This position reports into the Service Desk Team Leader who is ultimately responsible for the day-to-day leadership of the Service Desk team, BAU support, deployment of any changes required and managing associated project work. Your role centres on support and maintenance for our colleagues. The role holder should have technical knowledge and ideally experience directly supporting colleagues or clients. Please note this role is based in Manchester.

Your key duties and responsibilities will include:

• Technical Operations Provide BAU support and resolve IT issues.
• Carry out maintenance tasks as required to maintain the performance and security of our estate.
• Security & Compliance Maintain systems that enhance organisational security posture. Ensure compliance with legal obligations, ISO standards, and internal security policies.
• Team Collaboration Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.

This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. You will also ensure that you consistently comply with the relevant Weightmans and client policies and procedures, and work in accordance with our values.

About You

Ideally you will have previous experience of working in a similar role and in a similar environment. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We are also looking for you to have:

Qualifications, Knowledge, Skills and Experience

• Strong understanding of Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
• ITIL knowledge or qualifications.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Ability to manage multiple priorities and deliver high-quality outcomes under pressure.

Why work for us

Come and join our award-winning organisation and be part of a team where people truly matter. Weightmans is a Leading national law firm, with strong international capabilities. Weightmans has been recognised as a leading employer for the 19th consecutive year at Britain's Top Employers awards, and ranking top 10 in the list, the firm has also secured top positions in Chambers UK. Join Weightmans as we continue our journey to becoming one of the UK's top 30 law firms.

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