Service Desk Analyst Apprentice (FCSF86)

Arts Council England; Manchester; Ibrido; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Final salary pension

Generous annual leave

Flexible working

Hybrid working

Descrizione del lavoro

Arts Council England is hiring an Apprentice Service Desk Analyst to join the Digital and Technology team in Manchester. The role offers a 19‑month fixed-term contract, 35 hours per week, and a hybrid working pattern with some on-site days.

You will gain hands-on IT support experience, learn to resolve technical issues, and help staff make the most of digital tools and services, while benefiting from generous leave and a final salary pension.

Mansioni

• Join the Digital and Technology team to develop practical IT skills while supporting colleagues across Arts Council England.
• Resolve technical issues and help staff maximise digital tools and services.
• Gain hands-on experience through structured learning and workplace experience.

Descrizione del lavoro

Contract: 19-month Fixed Term contract, Full Time (35 hours per week)

Salary: £26,051 per annum, plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.

Location: Manchester. The role will be based at our Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members if the team, normally 1-2 days a week.

The Apprentice Service Desk Analyst will join the Digital and Technology team to develop practical IT skills while supporting colleagues across Arts Council England. Working alongside experienced professionals, you will gain hands‑on experience in delivering customer‑focused IT support, resolving technical issues, and helping staff make the most of digital tools and services. This role combines structured learning with workplace experience and provides an opportunity to develop a career in technology and digital services.

Equality Diversity and Inclusion Statement: Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.

If there are any adjustments that would help support you in your application, please do let us know when you apply. If you are disabled Evenbreak are able to provide support with your application, for further information please visit their website at here

Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and ethnically diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more,.

Please note that, we are currently consulting on our Staff Code of Ethics and changes which will avoid conflicts of interest. The changes would mean that employees of the Arts Council would not be able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact [e-mail]

Job ref: FCSF86