Service Desk Analyst

Investigo; Tees Valley; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

Pension matched up to 8%

Job summary

Investigo is recruiting for a FTSE 100 company in York, seeking a 1st Line IT Service Desk Analyst to be the first point of contact for IT issues.

You will provide 1st line support for Windows and Office, log and prioritise tickets, assist with hardware and access queries, and escalate as needed, with training to grow into 2nd line.

The package includes a £29,036 salary, 12% bonus, pension contributions matched up to 8%, and hybrid working with two days per week in the York office.

Qualifications

• Strong communication and customer service skills are essential.
• Willingness to learn and adapt to new tools and processes.

Responsibilities

• Provide 1st line IT support for Windows and Office applications.
• Log, prioritise and manage tickets; escalate when needed.
• Support hardware and user access queries; on-site in York occasionally.

Skills

Communication

Customer service

Willingness to learn

Education

IT degree or qualification

Job description

1st Line IT Service Desk Analyst | York | £29,000 per year + 12% Bonus

We are supporting a FTSE 100 company looking for a Tier 1 IT Service Desk Analyst to join their IT Service Desk team and act as the first point of contact for IT issues and requests across the business.

Importantly, this isn't a role where you need to know all of the technology from day one.

Our client are happy to consider candidates who have a relevant IT degree or qualification and a genuine passion for starting a career in IT support. You'll be trained on the technologies and systems you'll be supporting once you join.

You'll be responsible for:

• Providing 1st line IT support across Windows, Microsoft Office, access and general troubleshooting
• Taking calls, logging and prioritising tickets
• Managing incidents through to resolution or escalating to 2nd/3rd line
• Working to SLAs and keeping users updated
• Supporting hardware, software and user access queries
• Occasionally providing on-site support at their York

They're looking for someone with either 1st line/customer-facing IT support experience, or someone with the right IT qualification who is keen to break into support. Strong communication, customer service and a willingness to learn are key.

The package:

• £29,036 salary
• 12% annual bonus
• Pension contribution matched up to 8%
• Hybrid - 2 days per week in the York office
• Training and progression into 2nd line and beyond