Service Desk Analyst

Opustech; Reigate; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

Pension and life insurance

Enhanced Maternity and Paternity

£3,000 Dreamball quarterly draw

Personalised training and development

Companywide events

Monthly outstanding performer awards

Volunteering days

Refer a friend £1,000

25 days holiday

Complimentary daily breakfasts

Job summary

Opus, the UK’s largest independent Managed Service Provider, is seeking a Service Desk Analyst to support customers and provide internal IT support. You’ll join our Technical Services team and grow your skills through structured training.

Role is hybrid with exposure to Microsoft technologies, networking concepts, and CRM systems. You will have the opportunity to progress toward 2nd Line support while benefiting from our development pathways.

Qualifications

• Experience in a Service Desk role with Microsoft and connectivity technologies.
• Familiarity with CRM systems for customer relationships.
• Understanding of routers and networking concepts; Cisco Meraki is a plus.
• Interest in ITIL service management practices.

Responsibilities

• Provide frontline IT support to customers and internal staff.
• Assist with incident logging and resolution while learning new technologies.
• Collaborate with Technical Services teams on projects.

Skills

Service Desk experience

Microsoft technologies

Customer Service

CRM systems

Networking fundamentals

ITIL awareness

Tools

Cisco Meraki

Job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Technical Services team

The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies.

Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well.
Opus is looking for an individual keen to learn new technologies, supporting many different products and services. A desire to learn and develop into a 2nd Line Support Engineer and become officially certified via training programs. Supported by the IT and Network support team members, this is an excellent opportunity to learn on the job and via planned training development into the engineering team.

Salary £30-£32k
Hybrid working for a good work/life balance

The talents we are excited to see

• Previous Service Desk experience with exposure to Microsoft and connectivity technologies
• Familiarity with general Customer Service handling relationships & CRM systems
• Understanding of router function and technology, Cisco Meraki an advantage
• Enthusiasm for furthering career in technical support and delivery
• Passion to develop and learn industry best practice, such as ITIL service strategy
• Communicates effectively with customers and colleagues in other departments to ensure efforts are seamlessly aligned
• Aligned with the Opus core values

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Enhanced Maternity and Paternity
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly ‘outstanding performer’ accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours

Work together to win together

Be brave and think differently

Own it and never give up

Strive to be the best

Stay curious and keep learning

Meet Opus

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.