Service Desk Analyst

Royal Horticultural Society; Manchester; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic IT Service Desk Analyst to join their team at RHS Garden Bridgewater. This role offers a unique opportunity to expand your IT services horizons while supporting over 1200 users across various sites, including exciting projects like M365 and cloud migrations. You'll be part of a collaborative team that prioritizes training and development, ensuring you grow your IT knowledge. With flexible working options and a commitment to safeguarding and inclusion, this position is perfect for someone eager to make a significant impact in a vibrant environment.

Qualifications

• Good understanding of IT operations or relevant qualifications.
• Interest in IT hardware and new technologies is desirable.

Responsibilities

• Provide IT support to over 1200 users across multiple sites.
• Participate in exciting projects like cloud migrations and M365.

Skills

Customer Service Excellence

IT Operations Knowledge

Problem-Solving Skills

Education

Relevant IT Qualifications

Tools

M365

Teams

SharePoint

CRM Systems

Job description

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Job profile for Service Desk Analyst Bridgewater

Service Desk Analyst Bridgewater

Location: Bridgewater

Date posted: 22/04/2025

Job reference: REQ0003417

Salary: £25,000 - £28,000

Contractual hours: 35 hours per week

Basis: Full time

Apply online

Below is the description and person specification of the role.

Job details

• Salary: £25,000 - £28,000
• Hours: 35
• Contract type: Permanent

Details of our great benefits can be found here.

Job description

Job Title: IT Service Desk Analyst

Location: RHS Garden Bridgewater (with weekly visits to RHS Garden Harlow Carr)

Salary: £25,000 - £28,000

Hours: 35

Contract: Permanent

Based at RHS Garden Bridgewater, near Manchester, this role is ideal for someone looking to expand their IT services horizons. We support over 1200 users across seven sites, exposing you to new technologies, training, and support in unique environments like the Chelsea Flower Show and our gardens.

The role also requires a weekly visit to our garden in Harrogate and offers flexible working from home.

This is not an ordinary IT service desk role. We manage all elements from PCs and printers to retail tills, membership recruitment, and a new CRM system launching later this year.

We are a small team that encourages learning and collaboration with infrastructure and networking colleagues. We prioritize training and coaching to help you expand your IT knowledge.

Customer service excellence is our priority. As an internal service department, our main goal is providing the best service to our colleagues. This role involves more than desk work; you'll meet colleagues and participate in exciting projects like M365, Teams, SharePoint, and cloud migrations.

You should have a good understanding of IT operations or relevant qualifications. An interest in IT hardware and new technologies is desirable, as we have ambitious projects planned for the next 18 months, in which you'll play a key role. Traveling to multiple sites may be required occasionally.

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We are an inclusive employer and welcome applicants from all backgrounds.

Application note

Applications may be reviewed as received, so early application is encouraged. For additional support with your application, please contact Sharon Ellis at [e-mail], referencing the position and REQ number.