Service Desk Analyst

TieTalent; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled IT Service Desk Analyst to join their dynamic team in Manchester. This role offers a unique opportunity to enhance your IT skills in a fast-paced, global environment. You will provide essential 1st line support, ensuring users remain connected and productive. With a focus on customer service and problem-solving, you will work with a broad range of technologies, including Microsoft Office, Active Directory, and various legal applications. This is a fantastic chance to advance your career with potential for long-term opportunities in a supportive and collaborative atmosphere.

Qualifications

• Proven experience in IT support, ideally in legal or professional services.
• Strong communication and problem-solving skills required.

Responsibilities

• Provide 1st line support within a professional services environment.
• Handle incidents and service requests via phone, email, and in person.

Skills

IT Support

Problem Solving

Customer Service

Communication

Education

IT-related Degree

Tools

Microsoft Office

Active Directory

Citrix

VPN

VMware

iManage

MatterSphere

Bighand

Intapp Time

SharePoint

Job description

Join to apply for the Service Desk Analyst role at TieTalent

3 days ago Be among the first 25 applicants

Join to apply for the Service Desk Analyst role at TieTalent

Get AI-powered advice on this job and more exclusive features.

About

Looking to take your IT skills to the next level in a global, fast-paced environment?

About

Looking to take your IT skills to the next level in a global, fast-paced environment?

We’re recruiting an experienced IT Service Desk Analyst for a 6-month fixed-term contract based in Manchester—with a strong likelihood of extension or potential for a permanent role. The role offers hybrid working with 2 days per week in the Manchester office. If you’re someone who thrives on solving problems, delivering top-tier customer service, and keeping users connected, this could be your ideal next move.

You'll provide 1st line support within a professional services environment, working across a broad range of technologies, including:

• Microsoft Office & Exchange
• Active Directory
• Citrix & VPN
• Vmware & desktop imaging
• End-user hardware (laptops, desktops, printers, Cisco phones, mobile devices)
• Legal and enterprise applications like iManage, MatterSphere, Bighand, Intapp Time, SharePoint, and more.
  
  

You’ll handle incidents and service requests via phone, email, and in person—resolving as much as possible on first contact. You'll also play a key role in projects and major incidents.

What We’re Looking For

• Proven experience in IT support (ideally in legal or professional services)
• Strong communication and problem-solving skills
• Confident managing hardware, software, and user accounts
• A proactive, customer-focused attitude
  
  

This is a great chance to get your foot in the door with a high-performing global team—with longer-term opportunities on the horizon. Apply now to find out more

Nice-to-have skills

• Microsoft Exchange
• Active Directory
• Citrix
• VPN
• VMWare
• Laptops
• Desktops
• Mobile Devices
• Manchester, England
  
  

Work experience

• Systems Administrator
• Desktop Support
  
  

Languages

• English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Sign in to set job alerts for “Service Desk Analyst” roles.

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Bolton, England, United Kingdom 2 months ago

Greater Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 2 months ago

Warrington, England, United Kingdom 2 months ago

IT Service Desk Analyst (6 month FTC) - Manchester or Glasgow based

Manchester, England, United Kingdom 5 days ago

Macclesfield, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 6 days ago

Bury, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 2 weeks ago

Halifax, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 2 months ago

Chorley, England, United Kingdom 6 days ago

Technical Support Specialist (Medical Devices/Lab Equipment)

Manchester, England, United Kingdom 9 hours ago

Brighouse, England, United Kingdom 3 weeks ago

Warrington, England, United Kingdom 1 week ago

Swinton, England, United Kingdom 1 week ago

Swinton, England, United Kingdom 1 week ago

IT Systems Developer/User Support Analyst

Glossop, England, United Kingdom 2 weeks ago

Technical Acct Mgr (EMEA), AWS Enterprise Support, ES - EMEA - UKI

Manchester, England, United Kingdom 1 week ago

IT Technician / Helpdesk Support Engineer / Service Desk Analyst

Burnley, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.