Service Desk Analyst

INSURANCE FOUNDATION OF INDIA; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in IT consulting seeks a technician for their Intelligent Service Desk team to ensure high-quality customer support around the clock. The role involves 1st and 2nd level support, monitoring event management, and maintaining critical systems, offering ample opportunity for professional development and growth.

Benefits

25 days holiday

Private Medical Health care via Vitality

Pension contribution

Life Assurance

Professional certifications supported

Retail discounts

Employee Resource Groups

Qualifications

• 1st/2nd level end user support experience.
• Fluent in English, both speaking and writing.
• Solid knowledge of MS Office, Azure, and ITIL.

Responsibilities

• Provide 1st and 2nd level support for critical systems.
• Act as the link between customers and company operations.
• Triage, record and resolve various technical issues.

Skills

Communication

Problem Solving

Technical Support

ITIL Knowledge

Customer Service

Education

Relevant IT education at diploma level or higher

Tools

MS Office

Azure

Active Directory

Powershell

Job description

Company Description

Join Netcompany in leveraging technological innovations to foster societal transformation.

Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

Job Description

As our new colleague, you will be part of a team consisting of technicians to support, triage, and monitoring of Netcompany's many customer solutions. A challenging and exciting everyday life with the opportunity for professional development.

You will be a part of Netcompany’s Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than a phone call or email away from high quality support and service. We provide 1st and 2nd level support, monitoring, and event management within many different tools including Azure, AWS, ServiceNow, New Relic and many more.

You’ll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers.

Key Responsibilities

• 1st and 2nd level support and triage for large critical systems
• Link between our customers and the rest of Netcompany
• Triage, record and resolve of various technical natures.
• Procedure writing for client systems
• Set up and update auditing
• Alert Monitoring and Event Management of large critical systems
• System maintenance and patching

Qualifications

• Experience within a 1st/2nd level end user support environment
• Are a great communicator with a positive ‘can-do’ attitude, speaking and writing English fluently
• Have a strong approach about wanting to learn
• Have a solid knowledge of MS Office, especially Outlook, Word, and Excel
• Demonstrated experience in Azure, Intune, Active Directory, Hyper V, Powershell
• Passionate about helping to develop a team in constant motion
• Have knowledge and experience with infrastructure in day-to-day IT operations
• Have knowledge of processes and methods in IT operation organizations
• Demonstrate an understanding of ITIL and Service Management
• Relevant IT education at diploma level or higher
• It will be an advantage if you have one (or preferably more/higher) any of the following:
  • AZ / SC / MS 900 Microsoft Azure Fundamentals
  • AWS Cloud Practitioner
  • ITIL Foundation
  • COMPTIA A+

Additional information

Benefits include

• 25days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.