Service Desk Analyst

Certes IT Service Solutions; Greater Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in IT service solutions seeks a Service Desk Analyst for a 4-month contract in Manchester. The role involves managing customer calls and ensuring excellent service delivery while collaborating effectively with a team. Ideal candidates should have relevant experience and strong customer service skills.

Qualifications

• Experience as a Service Desk Analyst.
• Customer service techniques for IT service delivery.
• Ability to collaborate effectively in a team.

Responsibilities

• Handling a queue of customer calls and tickets.
• Supporting clients in the Public Sector.

Skills

Customer Service Techniques

Teamwork

Education

Relevant work experience as a Service Desk Analyst

Job description

Service Desk Analyst
Duration: 4 Months
Start: ASAP
Location: Onsite in Manchester
Rate: £112.98 per day (£16.14 per hour)
IR35 Status: Inside

We are currently looking for a Service Desk Analyst to supporting one of our prestigious clients within the Public Sector.
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets.

Skills-
1. Previous relevant work experience as a Service Desk Analyst.
2. Customer Service Techniques: Techniques for identifying, gathering, and validating customer needs in the delivery of IT services.
3. Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.

If your qualification aligns with this position, please apply by submitting your CV below.

To apply today, contact Neha Cherian at email
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.