Service Desk Analyst

Opus Recruitment Solutions; Exeter; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Opus Recruitment Solutions in Exeter is seeking an IAM/Service Desk Analyst for a 3-month contract. The role is onsite with flexibility for remote work after training.

The position will support a key client go-live, inside IR35 PAYE, requiring strong access governance, RBAC, and ITIL/ITSM-aligned processes.

The successful candidate will handle user provisioning, access reviews, and detailed documentation to ensure compliant access control.

Qualifications

• IAM, access governance, or cyber security administration experience.
• Strong understanding of RBAC, least-privilege, and access controls.
• Experience provisioning, amending, and removing user access.
• Familiarity with ITIL, ITSM processes, and SLA-driven environments.
• Experience of IT Service Desk, access reviews, and compliance activities.
• Strong attention to detail with accurate documentation and record-keeping.

Skills

IAM

RBAC

Access controls

Least-privilege

Provisioning

ITIL

ITSM

SLA

Service desk

Documentation

Job description

We’re recruiting for an IAM (Identity Access Management) / Service Desk Analyst for a 3-Month contract role. This position will play a vital part on one of our key clients upcoming project go-live. This position is determined as Inside IR35 PAYE and requires onsite presence in Exeter with flexibility on remote working once training is complete.

Key Requirements

• Previous IAM, access governance, or cyber security administration experience
• Strong understanding of RBAC, least-privilege, and access controls
• Experience provisioning, amending, and removing user access accurately
• Familiarity with ITIL, ITSM processes, and SLA-driven environments
• Experience of IT Service Desk, access reviews, and compliance activities
• Strong attention to detail with accurate documentation and record-keeping