Service Desk Analyst

JR United Kingdom; East Midlands; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in the manufacturing and construction sectors is seeking a service desk support professional in Derbyshire. This role offers the chance to enhance your IT skills while providing first-line support to users. With a focus on internal promotion, this position is ideal for those looking to advance their careers within a supportive environment.

Qualifications

• Experience in a service desk or similar IT support environment.
• Strong skills in IT support fundamentals.
• Knowledge of Windows OS, Active Directory, and O365 preferred.

Responsibilities

• Serve as the first point of contact for users experiencing technical issues.
• Provide support related to Windows OS, O365, Active Directory, and hardware/software queries.
• Learn and support the company's bespoke system.

Skills

Windows

First Line Support

O365

Communication

Active Directory

Job description

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Opportunity Overview

Exciting opportunity for someone looking to expand their experience within a service desk environment that promotes internally.

Salary: £25,000 (negotiable). Location: On-site in Derbyshire. Working hours: 6am-2pm, 9am-5pm, 11am-7pm (remote work available).

About the Client

Our client is an industry leader within the manufacturing and construction sectors. You will join a growing service desk team supporting hundreds of users. The company values internal promotion and career growth, making this a great opportunity for advancement.

Responsibilities

• Serve as the first point of contact for users experiencing technical issues.
• Provide support related to Windows OS, O365, Active Directory, and hardware/software queries.
• Learn and support the company's bespoke system, with a willingness to learn quickly.

Requirements

• Experience in a service desk or similar IT support environment.
• Strong skills in IT support fundamentals.
• Knowledge of Windows OS, Active Directory, and O365 (preferred).
• Understanding of network troubleshooting (preferred).
• Ability to commute to the site in Derbyshire.

Application Process

Please apply through this advert or email me directly at [emailprotected]. For further information, call 07833 460 873. By applying, you consent to the processing and submission of your application to our client for this vacancy.

Key Skills

Windows, First Line Support, O365, Communication, Active Directory